Location: Vyttila, Kochi, Kerala

Job Type: Full-Time

Experience: 4+ Years

Salary: Market-competitive salary Package – Negotiable Based on Experience

Take the Lead. Build Strong Teams. Drive Operational Excellence.

We are seeking an experienced and highly organised Operations Manager to oversee our immigration and visa consultancy operations. This role is ideal for a professional with strong industry knowledge, proven team leadership skills, and a passion for improving operational efficiency and client satisfaction.

Key Responsibilities

- Oversee daily operations and ensure smooth workflow across departments.
- Manage, mentor, and support the operations team.
- Monitor immigration documentation, case progress, follow-ups, and deadlines.
- Improve operational procedures, productivity, and service quality.
- Coordinate with sales, counselling, documentation, and client support teams.
- Monitor KPIs, team performance, turnaround times, and operational reports.
- Handle escalated client concerns and maintain high service standards.
- Ensure accurate documentation and adherence to applicable procedures.
- Identify process improvements and contribute to business growth.

Required Qualifications
- Minimum 4 years of relevant experience, preferably in immigration consultancy, visa processing,



or overseas education.
- Experience in operations management, team leadership, or supervision.
- Strong understanding of immigration workflows and documentation.
- Excellent communication, organisational, and problem-solving skills.
- Ability to manage multiple priorities and meet deadlines.
- Familiarity with CRM systems, MS Office, and reporting tools.

What We Offer
- Attractive, competitive salary based on experience and expertise.
- Opportunities for career advancement and professional development.
- Leadership responsibility and the opportunity to make a meaningful impact.
- A professional, collaborative, and growth-oriented working environment.
- Performance-based rewards, where applicable.

How to Apply Please submit your updated CV along with your relevant industry experience, current salary, expected salary, and notice period.

We welcome experienced professionals who are ready to take ownership, lead teams, and contribute to operational excellence.

Your next leadership opportunity starts here!

Pay: ₹35,000.00 - ₹60,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Work Location: Hybrid remote in Kochi, Kerala

📌 Operations Manager – Immigration & Visa Services (Kochi)
🏢 FLUENT FLOW ENGLISH ACADEMY
📍 Kochi