Key Roles & Responsibilities

Operational Leadership

- Lead end-to-end US Healthcare Revenue Cycle Management (RCM) operations, including AR, Denials, Charges, Payment Posting, Eligibility, and Medical Billing.
- Drive operational strategies to achieve business objectives, revenue targets, and client expectations.
- Monitor key performance indicators (KPIs), productivity, quality, and financial performance across accounts.
- Ensure adherence to SLAs, client deliverables, and compliance requirements.

Client Management

- Build and maintain robust relationships with clients and act as the primary point of contact for operational matters.
- Conduct regular business reviews and provide insights on operational performance, process improvements, and revenue enhancement opportunities.
- Manage client escalations effectively and ensure timely resolution.

People Leadership

- Lead, mentor, and develop Operations Managers, Team Leaders, and Process Managers.
- Build a culture of accountability, collaboration, and continuous improvement.
- Drive employee engagement, retention, succession planning, and leadership development initiatives.

Process Improvement & Quality

- Identify opportunities for process optimization and automation to improve efficiency and reduce costs.
- Implement best practices and continuous improvement initiatives across RCM operations.




- Ensure compliance with HIPAA regulations, payer guidelines, and industry standards.
- Drive quality programs to enhance accuracy, productivity, and client satisfaction.

Financial & Strategic Management

- Manage operational budgets, resource planning, and workforce utilization.
- Analyze operational and financial reports to drive profitability and business growth.
- Support business expansion initiatives, new client transitions, and process migrations.
- Collaborate with senior leadership to develop strategic plans and achieve organizational goals.

Required Qualifications

- 12+ years of experience in US Healthcare Revenue Cycle Management (RCM).
- Proven experience in leading large-scale operations and managing multiple accounts.
- Strong expertise in AR, Denials Management, Medical Billing, and Healthcare Operations.
- Excellent stakeholder management, leadership, analytical, and problem-solving skills.
- Strong understanding of healthcare compliance, operational metrics, and process excellence frameworks.

Interested candidates can share their resumes at: [email protected] Lead transformation, drive operational excellence, and grow your career with Scale Healthcare!

Pay: ₹1,500,000.00 - ₹3,200,000.00 per year

Work Location: In person

📌 Operation Director - RCM Industry (Sahibzada Ajit Singh Nagar)
🏢 SGH Management India
📍 Sahibzada Ajit Singh Nagar