: Customer Support Associate – Email, Chat & Blended Voice

Job Title: Customer Support Associate Process: Non-Voice (Email & Chat)

Job Summary

We are looking for customer-focused individuals to join our customer support team. The role involves handling customer queries through email and live chat, along with voice support as required in a blended process. The ideal candidate should have good communication skills, problem-solving abilities, and a strong commitment to providing excellent customer service.

Key Responsibilities

- Handle customer queries and concerns through email, live chat, and inbound/outbound calls as per process requirements.
- Provide accurate and timely responses to customer inquiries.
- Understand customer issues, identify the root cause, and provide appropriate resolutions.

Required Skills

- Good verbal and written communication skills in English.
- Basic computer knowledge and typing skills.




- Ability to handle multiple customer queries simultaneously.
- Good email drafting, grammar, and sentence formation skills.
- Robust listening, analytical, and problem-solving abilities.
- Customer-focused attitude with patience and a positive approach.
- Basic knowledge of MS Office and CRM tools is an added advantage.

Eligibility Criteria

- Any graduate or undergraduate qualification, as per process requirements.
- At least having the 0.1 month of experience and experienced candidates can apply.
- Candidates should be comfortable working in rotational shifts, including night shifts, if required.
- Willingness to work in a blended process involving email, chat, and voice support.

Pay: From ₹150,000.00 per month

Work Location: In person

📌 Non-Voice Process (Hyderabad)
🏢 DVS MECH SOLUTIONS
📍 Hyderabad