Position Details

Designation: Night Duty Manager

Department: Front Office / Operations

Reports To: Front Office Manager / Rooms Division Manager / General Manager

Location: The Forest Club Resort & Spa, Karjat

Job Summary The Night Duty Manager is responsible for overseeing the overall resort operations during the night shift, ensuring guest satisfaction, safety, security, and smooth coordination between all departments. The role requires handling guest complaints, monitoring staff performance, managing emergencies, and ensuring that all operational activities are completed as per resort standards.

Key Responsibilities

1. Night Operations Management

- Supervise the overall functioning of the resort during the night shift.
- Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Security, Maintenance, and other operational departments.
- Conduct regular rounds of the resort to monitor cleanliness, safety, and operational standards.
- Ensure all departments follow the resort's policies, procedures, and service standards.

2. Guest Relations & Complaint Handling

- Welcome and assist guests whenever required during the night shift.
- Handle guest complaints, special requests, and service-related issues promptly and professionally.
- Ensure guest satisfaction and provide appropriate solutions to problems.
- Escalate major complaints or critical issues to the concerned HOD or General Manager.

3. Front Office & Room Management

- Monitor room occupancy, arrivals, departures, and VIP guest requirements.
- Ensure proper handling of late check-ins and early check-outs.
- Coordinate with the Front Office team for room allocation and guest requests.
- Verify room status and ensure accurate records are maintained.

4. Security & Safety

- Coordinate with the Security Department to ensure the safety of guests, employees, and resort property.




- Monitor unusual activities and ensure proper access control.
- Respond promptly to emergencies, accidents, medical situations, fire alarms, and security incidents.
- Ensure all incidents are documented and reported to management.
- Follow the resort's emergency procedures and evacuation protocols.

5. Staff Supervision & Coordination

- Monitor the attendance, grooming, discipline, and performance of night-shift employees.
- Ensure adequate staff deployment and proper handover between shifts.
- Address operational issues and coordinate with the concerned departments for immediate resolution.
- Maintain skilled conduct and ensure compliance with resort policies.

6. Financial & Audit Responsibilities

- Coordinate with the Front Office and Accounts teams to ensure accurate billing and payment records.
- Supervise the night audit process, where applicable.
- Verify relevant reports, cash handovers, and outstanding guest bills as per company procedures.
- Report billing discrepancies, unusual transactions, or financial irregularities to the concerned authority.

7. Maintenance & Housekeeping

- Ensure guest rooms and public areas are maintained in proper condition during the night.
- Coordinate with Maintenance for urgent repairs and technical issues.
- Follow up on guest room complaints related to air conditioning, electricity, plumbing, and other facilities.
- Ensure critical maintenance issues are reported and followed up.

8. Reporting & Handover

- Prepare and submit the Night Duty Report to the concerned management.
- Record guest complaints, incidents, VIP movements, pending tasks, and operational challenges.
- Ensure proper handover of important information to the morning shift and concerned HODs.
- Report any major incident to the General Manager or designated authority immediately.

Qualifications & Experience
- Graduate or Diploma in Hotel

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Night Duty Manager (Karjat)
🏢 The Forest Club Resort u0026
📍 Karjat