Job Summary

We are seeking a skilled and proactive Network Engineer (L2) to support, monitor, troubleshoot, and maintain enterprise and data center network infrastructure. The ideal candidate should have strong experience in routing and switching technologies, network monitoring, incident management, and documentation. The engineer will be responsible for resolving network incidents, performing root cause analysis (RCA), maintaining operational documentation, and ensuring network availability in a 24x7 NOC environment.

Educational Qualification

- Bachelor's degree in computer science, Information Technology, Electronics & Communication, or a related field.
- CCNA certification is mandatory.
- CCNP certification will be an added advantage.

Technical Skills

Routing & Switching

- Solid knowledge of TCP/IP, OSI Model, VLANs, STP, EtherChannel, HSRP/VRRP.
- Hands-on experience with Cisco Routers and Switches.
- Experience with routing protocols:
- BGP
- OSPF
- EIGRP
- Static Routing

- Understanding of WAN, LAN, MPLS, VPN, and Internet connectivity.

Network Operations & Monitoring

- Monitor enterprise, data center, and WAN network infrastructure to ensure high availability and performance.
- Utilize monitoring tools to identify, analyze, and resolve network alerts and performance issues.
- Perform health checks, fault management, and capacity monitoring of network devices and services.
- Escalate critical incidents and coordinate with internal teams and service providers for timely resolution.

Ticketing & Incident Management

- Manage incidents, service requests, problem tickets, and change requests through ITSM/ticketing tools within SLA timelines.
- Perform L2 troubleshooting and coordinate with customers, vendors,



and internal teams for issue resolution.
- Prepare incident reports, outage summaries, and RCA documentation for major incidents.
- Maintain accurate ticket updates and operational documentation throughout the incident lifecycle.
- Participate in problem management activities to reduce recurring incidents and improve service reliability.

Key Responsibilities

Network Monitoring & Support

- Monitor network infrastructure 24x7 and respond to alerts and incidents.
- Perform L2-level troubleshooting for LAN, WAN, Internet, and Data Center networks.
- Troubleshoot routing, switching, ISP connectivity, latency, packet loss, and bandwidth utilization issues.
- Coordinate with vendors and OEM TAC teams for complex network issues.

Incident Management & RCA

- Investigate and resolve network incidents within agreed SLAs.
- Perform detailed troubleshooting and fault isolation.
- Prepare and publish Root Cause Analysis (RCA) reports for major incidents.
- Identify recurring issues and recommend permanent corrective actions.
- Participate in problem management activities to improve network stability.

Documentation & Process Management

- Create, update, and maintain:
- Standard Operating Procedures (SOPs)
- Method of Procedure (MOPs)
- Root Cause Analysis (RCA) Documents
- Network Diagrams and Topology Maps
- Knowledge Base (KB) Articles




- Change Records and Operational Runbooks

- Ensure all operational activities are properly documented and compliant with organizational standards.

Change & Maintenance Activities

- Participate in planned maintenance and implementation activities.
- Execute approved changes as per SOP/MOP guidelines.
- Validate services before and after maintenance activities.
- Support network upgrades, migrations, and optimization initiatives.

Required Troubleshooting Skills

- Routing & Switching troubleshooting.
- BGP and OSPF troubleshooting.
- VLAN, STP, and Layer 2 protocol troubleshooting.
- WAN and Internet connectivity troubleshooting.
- Packet loss, latency, and traffic path analysis.
- ISP and Data Center network troubleshooting.
- Log analysis and performance troubleshooting.
- Basic knowledge of packet capture tools such as Wireshark.

Preferred Skills

- CCNP Certification.
- Experience in Data Center Operations and NOC environments.
- Basic scripting knowledge (Python/Shell) is an advantage.
- Knowledge of network security concepts including ACLs, NAT, and VPNs.

Soft Skills

- Strong analytical and troubleshooting abilities.
- Good verbal and written communication skills.
- Ability to work in a fast-paced 24x7 operational environment.
- Strong documentation and reporting skills.
- Team player with a customer-focused approach.

Mandatory Skills

CCNA, Routing & Switching, Network Monitoring Tools, Ticketing Tools, Incident Management, Troubleshooting, SOP Documentation, RCA Preparation, LAN/WAN Support, NOC Operations.

Preferred Skills

CCNP, BGP, OSPF, MPLS, Data Center Networking, ServiceNow, SolarWinds, Network Automation.

📌 Network Engineer (Telangana)
🏢 Momento Cybertech Solutions
📍 Telangana