- The Medical Superintendent / Hospital Administrator will be responsible for overseeing day-to-day hospital operations, coordinating with consultants and clinical departments, managing clinical assistants, addressing patient grievances, resolving billing-related issues, and ensuring smooth coordination between clinical and administrative teams. The role will focus on improving patient satisfaction, operational efficiency, clinical coordination, and adherence to hospital policies and procedures.
- 1. Patient Grievance Management

- Handle patient and attendant complaints professionally and ensure timely resolution.
- Coordinate with concerned departments to address patient concerns and improve patient satisfaction.
- Monitor recurring grievances and recommend corrective actions.
- 1. Billing and TPA Coordination

- Coordinate with the Billing Department to resolve billing discrepancies and patient-related billing issues.
- Facilitate coordination with TPA and insurance teams regarding cashless approvals, claim-related queries, and discharge formalities.
- Ensure timely communication between patients, consultants, billing staff, and TPA representatives.
- 1. Consultant Coordination

- Coordinate with consultants regarding patient care, clinical updates, and operational requirements.
- Facilitate communication between consultants, clinical assistants, nursing staff, and other departments.
- Follow up on consultant-related concerns and support smooth clinical operations.
- 1. Hospital Clinical Rounds

- Conduct regular hospital rounds to monitor patient care services and departmental functioning.
- Interact with patients, attendants, consultants, and on-duty staff to identify operational issues.
- Follow up on pending issues and coordinate with the concerned departments for timely resolution.
- 1. Clinical Assistant Management

- Supervise and coordinate the activities of Clinical Assistants.
- Monitor attendance,



duty allocation, work performance, and adherence to hospital protocols.
- Ensure proper coordination between Clinical Assistants, consultants, and nursing staff.
- Address staff grievances and escalate disciplinary or performance-related matters when required.
- 1. Duty Roster and Manpower Management

- Prepare, review, and coordinate duty rosters for Clinical Assistants and other assigned staff.
- Manage duty adjustments, shift changes, and manpower deployment according to operational requirements.
- Ensure adequate staffing coverage and coordinate replacement arrangements for absences.
- 1. Clinical Training and Development

- Identify clinical training requirements in coordination with department heads.
- Organize and coordinate training sessions on hospital protocols, patient safety, communication, and service quality.
- Monitor staff participation and maintain training records.
- 1. Interdepartmental Coordination

- Coordinate with Nursing, Reception, Billing, TPA, Medical Records, and other hospital departments.
- Facilitate communication and resolve operational issues affecting patient services.
- Participate in departmental meetings and follow up on assigned action points.
- 1. Quality Assurance and Compliance

- Ensure adherence to hospital policies, standard operating procedures, and patient safety protocols.
- Support NABH documentation, audits, and implementation of quality improvement initiatives, as assigned.
- Report significant incidents, operational risks, and patient safety concerns to the appropriate authority.
- 1. Reporting and Administration

- Prepare daily operational updates and periodic reports for the Unit Head and senior management.
- Maintain records of patient grievances, staff duty adjustments, training activities, and pending issues.
- Monitor corrective actions and ensure timely closure of assigned tasks.

- Regards

- Mr Umesh Chumbalkar
- Unit HR - Shirur
- 02138225699

📌 Medical Administrator (Shirur)
🏢 Ruby Hall Clinic (RHC)
📍 Shirur