Job Summary:

Nissin ABC Logistics Private Limited is looking for an experienced professional to lead and grow its Two-Wheeler Business. The selected candidate will be responsible for business development, revenue growth, profitability, customer relationship management, team leadership and process improvement.

The role requires a commercially focused skilled who can identify new business opportunities, maintain customer relationships, improve gross profit margins and ensure effective execution of business plans in line with management objectives.

Key Responsibilities

1. Business Growth and Financial Performance

- Develop and execute business plans to achieve assigned revenue and profitability targets.
- Identify new business opportunities to expand the Two-Wheeler Business.
- Focus on improving gross profit margins (GP%) through effective commercial planning and business management.
- Monitor sales performance and business results against established targets.
- Identify growth opportunities and recommend actions to improve overall business performance.

2. Business Development and Customer Relationship Management

- Identify and develop new customer accounts and business opportunities.
- Build and maintain strong relationships with existing customers to support retention and repeat business.
- Understand customer requirements and coordinate with relevant internal teams to provide suitable business solutions.
- Monitor customer satisfaction and address customer concerns through appropriate follow-up.
- Develop customer engagement plans to support business retention and new customer acquisition.

3. Team Leadership and Development

- Lead and mentor the team to achieve business objectives and improve productivity.
- Monitor individual and team performance and provide guidance for improvement.
- Identify training requirements and support employee skill development.
- Maintain a positive working environment and contribute to employee retention.




- Ensure timely preparation and submission of team performance reports.

4. Strategic Planning and Execution

- Translate management objectives into business plans and monitor their implementation.
- Propose at least 10 new business development ideas to generate growth opportunities.
- Identify at least 5 opportunities for digitalisation to improve business processes and efficiency.
- Conduct monthly outstanding payment (OS) review meetings and follow up on overdue payments.
- Review business performance regularly and recommend corrective actions where required.

5. Operational Efficiency and Process Management

- Ensure implementation of standard operating procedures (SOPs) across relevant business activities.
- Identify process gaps and recommend improvements to increase efficiency and service quality.
- Coordinate with internal teams to support smooth business operations and customer service.
- Ensure SOP training is conducted as required, with a target of 24 training sessions as specified in the KRA.
- Evaluate training effectiveness and monitor compliance with established process and quality standards.

Required Skills and Competencies

- Strong business development and commercial management skills.
- Experience in customer acquisition, relationship management and business retention.
- Understanding of revenue management and gross profit performance.
- Strong leadership, team management and performance monitoring skills.
- Strategic planning, analytical thinking and problem-solving abilities.
- Ability to monitor outstanding payments and drive timely follow-ups.
- Process improvement, SOP implementation and training management.
- Strong communication, negotiation and stakeholder management skills.

Educational Qualification and Experience

- MBA / PGDM preferred.
- 10+ years of professional experience, preferably in a relevant business, logistics, transportation or two-wheeler-related sector.
- Experience in business development, commercial performance, customer management and team leadership is preferred.

📌 Manager Two-Wheeler Business (Gurugram)
🏢 Nissin Abc Logistics
📍 Gurugram