Patient/Customer Care

- To comply with the quality process & policies of the respective area.

JobKnowledge

- To demonstrate effective application of technical & professional knowledge.

Process****Orientation / Documentation

- Coordination of NABH Committees meetings as per the calendar
- Review Minutes of Councils meetings.
- Ensure effectiveness of committee meetings.
- Provide feedback to operations/clinical departments.
- Collation & Submission of monthly reports & dashboard.
- Preparation of action taken reports on various indicator.
- Annual updation of policies and manuals
- Oversee DNB Accreditations, Surveillance and re-accreditations in various specialties.

Accreditations: NABH /JCI

- Support the planning and implementation of all requirements of accreditation

Audits& QI projects

- Carry out routine audits of clinical areas / departments.
- Provide feedback to departments.
- Support and implement QI projects.
- Closure of Non-conformities.
- Quarterly NABH audit are conducted
- To ensure continued compliance to closure submitted in the previous accreditation audit




- Ensure passive and active medical documents audit
- To ensure SLA monitoring.

Quality Assurance

- Management of reliable untoward incidents, complaints, issues of poor clinical performance and to promote patient safety.
- RCA of Incident reporting, adverse incidents followed by corrective action and implementation of Preventive action.

MedicalPoliciesand Standards

- Dissemination, Implementation, Training of Organization policies and regular audits.

Clinicalindicatorsand****Performance indicator

- To support the development, periodic review and improvement of NABH performance indicators .
- Collation of CQI data along with RCA & CAPA

People****Orientation

- To demonstrate professional & courteous behavior to patient & co-workers.

Cost &Revenue

- To operate within budget cost.
- Budget for Quality and Infection control is prepared as per the requirement and expenditure

Discipline

- To be well groomed, punctual & adhere to company policies and practices.

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📌 Manager / Deputy Manager - Medical Quality (Ghaziabad)
🏢 Max Healthcare
📍 Ghaziabad