Role Overview

Responsible for driving collections, sales operations and revenue realisation across projects, ensuring

1. Collections & Revenue

- Own project-wise and month-wise collection targets.
- Track projected vs. actual collections and drive timely realisation.
- Monitor high-value and critical receivables and ensure timely follow-ups.
- Identify collection risks and escalate issues impacting revenue.
- Work closely with Finance, Sales, Legal and CRM teams to close pending collections.

2. Sales Operations

- Drive the complete Post sales-to-collection process and ensure smooth customer closure.
- Monitor bookings, agreements, payments, Milestone completions at site and other key milestones.
- Ensure timely execution of AFS/agreements and closure of documentation.
- Establish and improve SOPs, processes and controls across Sales Operations.
- Monitor pipeline, ageing, cancellations, forfeitures and refund cases.

3. Business MIS & Reporting

- Prepare and present management dashboards on:

- Collections

- Projected collections

- Receivables ageing

- Cancellations/refunds

- Pending documentation
- Project-wise performance
- Provide management with clear visibility on risks, gaps and expected cash flows.

4. Customer & Stakeholder Management

- Handle critical/high-value customer cases and escalations.
- Coordinate with Legal, Finance, CRM, Projects, Interiors and Sales teams for resolution.




- Ensure customer commitments are tracked and closed within agreed timelines.

5. Team Leadership

- Lead and mentor the Collections & Sales Operations team.
- Set individual and team KPIs and review performance regularly.
- Drive accountability, discipline and process adherence.
- Build a high-performance, data-driven operating culture.

6. Process Improvement

- Identify gaps in the sales and collections lifecycle and implement corrective measures.
- Improve collection efficiency, turnaround times and closure ratios.

Key KPIs

- Monthly / quarterly collection achievement
- Projected vs. actual collections
- Collection efficiency and ageing reduction
- Sales-to-agreement conversion
- Agreement execution TAT
- Cancellation / refund closure TAT
- Customer escalation closure
- Accuracy of collection forecasting
- Team productivity and KPI achievement

Ideal Candidate

- 10+ years of experience in real estate, preferably in sales operations, collections, revenue management or business operations.
- Strong understanding of the real-estate sales lifecycle.
- Proven experience handling large-value collections and senior stakeholders.
- Strong analytical and MIS capabilities.
- Excellent negotiation, communication and escalation-management skills.
- Ability to work closely with Sales, Finance, Legal, CRM and Projects.
- Solid ownership, commercial understanding and execution orientation.

📌 Manager-Collections & Sales Operations (Bengaluru)
🏢 Total Environment
📍 Bengaluru