Interview Time and Venue

29-10-2026/30-10-2026

Time : 09:30 AM to 02:00 PM

1. Office Address: Amazon Development Center India Pvt. Ltd. (PNQ18)
2. Address: Building R3, Gera Commerzone, Floors 1-4, 65/2 & 65/3, Taluka, Kharadi, Pune, Maharashtra 411014
3. Working Days: 6 days a week candidates should be flexible with rotational shifts (including night shifts)
4. Transport: Two-way cab facility will be provided
5. Payroll ; JLL

Ticket Specialist (B4) Minimum 4 years of experience in Ticket Support, Service Desk, Employee Support, Workplace Support, Contact Center Operations, IT Support, or similar operational support environments

Experience working within high-volume, SLA-driven support organizations in global or multi-regional environments





Demonstrated experience working in complex, multi-stakeholder customer cases from intake through verified resolution, comfortable working across multiple systems simultaneously

Exceptional written and verbal English communication skills

Solid prioritization skills with the ability to manage high volumes without quality degradation with critical thinking and analytical capability

Experience with ticketing platforms and case management systems and strong proficiency using knowledge management tools and operational documentation

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