Job Summary

Wells Fargo is seeking a Lead Technology Business Services Consultant to drive process transformation, automation, data-driven decision-making, and technology-enabled operational excellence. This role will partner with business and technology leaders to design scalable solutions, improve service quality, strengthen risk management, and deliver measurable business outcomes across complex, enterprise-wide initiatives.

Responsibilities

- Lead and support the delivery of high-profile technology products and services for business-unit clients, contributing to large-scale solution planning within Technology Business Services.

- Drive service quality, operational efficiency, scalability, and cost-effectiveness across supported solutions.

- Partner with business and technology teams to assess customer needs and implement complex technical initiatives that impact multiple lines of business or the broader enterprise.

- Ensure compliance with applicable risk, control, and governance requirements, collaborating with stakeholders to implement key risk-management initiatives.

- Exercise sound judgment in complex, multifaceted situations while managing multiple medium-scale technology and transformation efforts, influencing broader teams, and advancing recent initiatives.

- Collaborate with technology teams and senior leaders across Technology Business Services to resolve complex information technology issues and deliver practical, customer-focused solutions.

- Provide strategic guidance on adopting and leveraging emerging technologies to improve productivity, controls, service delivery, and business outcomes.

Required Qualifications

- 5+ years of Information Technology experience supporting business services, or equivalent experience demonstrated through a combination of work experience, training, military experience,



or education.

- Process Excellence &
- Transformation:

Deep expertise in process engineering, Lean Six Sigma, business process management (BPM), workflow redesign, standardisation, and continuous improvement.

- Automation &

- Digital Solutions:

Proven experience identifying, designing, and implementing automation solutions using Microsoft Power Platform, including Power Automate and Power Apps, as well as workflow orchestration tools and intelligent automation technologies.

- AI Enablement &

- Emerging Technologies:

Demonstrated ability to apply Generative AI and Agentic AI solutions, such as Microsoft Copilot, Claude, Tachyon, or comparable platforms, to improve productivity, streamline processes, and increase operational efficiency. The emphasis is on practical business application rather than deep AI engineering.

- Data Analytics &

- Insights:

Strong analytical capability with experience in Power BI, operational metrics, dashboard development, capacity planning, process intelligence, and data-driven decision-making.

- Operational Excellence Leadership: Demonstrated success leading large-scale transformation programmes that deliver measurable improvements in efficiency, quality, productivity, risk reduction, and employee experience.

- Stakeholder &

- Change Management:

Strong executive communication, influencing, and cross-functional leadership skills, with the ability to drive adoption, manage change, and foster a culture of continuous improvement.

Desired Skills

- Microsoft Power Platform, including Power Automate and Power Apps

- Microsoft Copilot and other Generative AI or Agentic AI platforms

- Power BI and operational dashboarding

- Process mining tools, such as Celonis or equivalent

- Jira

- Azure DevOps

- Intelligent automation and workflow orchestration platforms

📌 Lead Technology Business Services Consultant (Process Transformation) (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru