Company Description Delvin Formulations Pvt Ltd is a pharmaceutical company dedicated to formulating and marketing medicines with a strong focus on compassion and patient care. The organization emphasizes improving the quality of life for every patient by combining scientific rigor with a caring approach. Its creative formulations, including several first-of-their-kind in India, have enabled the company to establish a presence in over 40 countries.

Delvin’s manufacturing facilities are approved by USFDA and PIC/S, reflecting its commitment to international quality and regulatory standards.

Role Description The Key Customer Relationship Manager is a full-time, on-site role based in Kolkata, responsible for building, maintaining, and expanding relationships with key customers, including healthcare professionals, institutional clients, and distributors. Daily responsibilities include understanding customer needs, providing product information and support, coordinating with internal teams to resolve issues, and ensuring high levels of customer satisfaction and retention. The role involves regularly meeting customers, tracking account performance, identifying opportunities for business growth, and preparing reports and presentations for management.

The Key Customer Relationship

Manager will also support the implementation of customer engagement initiatives,



gather feedback to inform product and service improvements, and uphold the company’s values of care and quality in every interaction.

Qualifications

- Solid customer relationship management skills, including stakeholder engagement, account management, and customer service.
- Business development capabilities such as opportunity identification, negotiation, and follow-through on sales or partnership initiatives.
- Communication and interpersonal skills, including clear verbal and written communication, active listening, and the ability to build trust with diverse customer groups.
- Organizational and analytical skills, including the ability to manage multiple accounts, use CRM tools, analyze customer data, and prepare concise reports.
- Familiarity with the pharmaceutical or healthcare sector, including basic understanding of regulatory standards and product-related terminology.
- Bachelor’s degree in Business, Marketing, Pharmacy, Life Sciences, or a related field; a postgraduate qualification in management is an advantage.
- Proven experience in key account management, customer success, or sales within healthcare, pharmaceuticals, or a related industry.
- Ability to work on-site in Kolkata, travel locally as required, and collaborate effectively with cross-functional teams.

📌 Key Customer Relationship Manager (Kolkata)
🏢 Delvin Formulations
📍 Kolkata