Client Relationship Management &

- Business Growth

- Maintain and nurture long-term relationships with existing clients.

- Identify opportunities to upsell and cross-sell services to increase revenue from

existing accounts.

- Ensure proactive and regular communication with clients to understand their needs

and expectations.

- Serve as the primary point of contact between clients and internal teams.

Revenue Retention

- Maintain robust relationships with existing clients to ensure repeat business.

- Identify opportunities for upselling and cross-selling services.

- Ensure high client satisfaction through timely support and execution.

- Minimize client escalations and business loss.

- Focus on account growth and long-term business retention.

- Monitor client requirements and proactively offer suitable solutions.

Product &

- Vendor Development

- Identify and develop new products, materials, and branding solutions as per market

trends.

- Source and onboard reliable vendors for production, printing, fabrication, and

logistics.

- Build strong vendor relationships to ensure quality, timely delivery, and competitive

pricing.

- Evaluate vendor performance regularly based on quality and service standards.

- Explore cost-effective and innovative solutions to improve operational efficiency.

- Maintain an updated vendor database and product knowledge.

RFQ &

- Vendor Management

- Manage Request for Quotation (RFQ) processes from clients efficiently.

- Source, negotiate, and finalize vendors to ensure quality and cost-effectiveness.

- Ensure timely submission of client quotations and finalization of vendor agreements.

Project &

- Production Coordination





- Oversee production and sampling schedules to ensure alignment with client

requirements.

- Monitor progress and ensure timely delivery of projects without compromising

quality.

- Coordinate with internal teams and vendors to meet project deadlines.

Vendor &

- Quotation Closure

- Finalize vendors based on pricing, quality, and delivery timelines.

- Negotiate commercial terms and ensure cost-effective closures.

- Prepare and submit client quotations within deadlines.

- Coordinate with vendors for approvals, PO issuance, and execution readiness.

- Ensure proper documentation and closure of vendor agreements and quotations.

- Maintain records of finalized quotations, rates, and vendor details.

Production &

- Sampling Schedules

- Plan and monitor production and sampling timelines as per client requirements.

- Coordinate with vendors and production teams for timely sample development.

- Ensure sample approvals before bulk production starts.

- Track production progress and resolve delays or execution issues.

- Maintain production schedules to ensure timely project delivery.

- Ensure quality standards are followed during sampling and production stages.

Artwork &

- Approval Process

- Ensure timely submission, revision, and approval of artwork.

- Work closely with designers and clients to ensure brand guidelines are met.





Financial &

- Administrative Responsibilities

- Manage invoicing and coordinate closely with finance teams for timely billing.

- Follow up on outstanding payments with clients to ensure smooth cash flow.

- Ensure documentation and contracts are in place for all client transactions.

Dispatch &

- Quality Checks

- Ensure timely dispatch and delivery of materials/products.

- Coordinate with logistics and vendors for smooth transportation.

- Track delivery status and maintain dispatch records.

- Verify product quality, quantity, finishing, and branding before dispatch.

- Ensure materials match approved artwork and client specifications.

- Resolve quality issues or discrepancies before final delivery.

Invoicing &

- Payment Follow-up

- Ensure timely and accurate invoice generation as per project completion or dispatch.

- Coordinate with the finance team for billing and documentation.

- Share invoices and supporting documents with clients on time.

- Follow up with clients for pending payments and overdue invoices.

- Maintain payment records and update MIS/reporting regularly.

- Ensure smooth cash flow through timely payment collection and coordination.

Requirements

- 6+ years of experience in the advertising industry, preferably in client servicing or

business development.

- Strong analytical, negotiation, and communication skills to manage client and

vendor relationships effectively.

- Ability to strategically plan and implement initiatives to enhance client experience.

- A proactive and solution-oriented approach to client management and project

execution.

📌 Key Accounts Manager- Client Servicing (Gurugram)
🏢 White Force Outsourcing Services
📍 Gurugram