Job Location: Bangalore

Experience: 3+ Years

Language Requirement: Italian B2/C1 proficiency preferred

Notice Period-Immediate Joiner

We are looking for an experienced Italian Language IT Service Desk professional to provide technical support to Italian-speaking users. The ideal candidate should have robust communication skills in Italian and English, along with experience in IT service desk, technical support, and incident management.

Roles and Responsibilities

- Provide L1/L2 technical support to Italian-speaking users via phone, email, chat, and ticketing tools.
- Troubleshoot hardware, software, network, and application-related issues.
- Log, track, prioritize, and resolve incidents and service requests within defined SLAs.
- Support users with password resets, account unlocks, VPN, Outlook, MS Office, and access-related issues.
- Escalate complex technical issues to the appropriate support teams.
- Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
- Ensure timely follow-up and provide regular updates to end users.




- Deliver excellent customer service while maintaining IT support standards.

Required Skills
- Minimum 3+ years of experience in IT Service Desk, Technical Support, or Helpdesk operations.
- Proficiency in Italian (B2/C1 level preferred).
- Good English communication skills.
- Knowledge of Windows OS, MS Office, Outlook, Active Directory, VPN, and basic networking.
- Experience with ticketing tools such as ServiceNow, Jira, or Remedy.
- Understanding of ITIL processes, incident management, and service request management.
- Strong troubleshooting, customer service, and problem-solving skills.
- Willingness to work in rotational shifts, if required.

Education
- Graduate in any discipline preferred.
- IT or technical certifications are an added advantage.

Interested candidates can apply with their updated resumes. Keywords: Italian Language, Italian B2, Italian C1, IT Service Desk, Technical Support, Helpdesk, ServiceNow, Incident Management, ITIL, L1 Support, L2 Support.Role & responsibilities

Preferred candidate profile

📌 Italian IT Service Desk Engineer (Bengaluru)
🏢 Pracyva Consulting Services
📍 Bengaluru