IT Support & Google Workspace Administrator

Role Overview

We are looking for a hands-on IT professional responsible for end-user support, endpoint management, Google Workspace administration, security and basic cloud support. The candidate should be able to handle high-volume support requests, troubleshoot issues independently and work within defined SLAs.

Key Responsibilities

- Provide hands-on support for Windows laptops/desktops, hardware, applications and peripherals.
- Install, configure, troubleshoot and maintain endpoint devices.
- Administer Google Workspace, including user accounts, Groups, Gmail, Drive, DLP, Security Center and Vault.
- Manage Google Endpoint Management for Windows, macOS and ChromeOS.
- Manage user lifecycle, IAM, SSO, MFA and access controls.
- Support Active Directory, VPN, networking and basic server-related issues.
- Provide basic administration/support for GCP, including IAM, Compute Engine, VPC and Cloud Storage.
- Manage IT assets and support employee onboarding/offboarding.
- Monitor logs, troubleshoot security issues and support security/compliance requirements.




- Maintain IT documentation and provide evidence for ISO audits and compliance.
- Automate routine tasks using scripts/tools where required.
- Manage incidents and requests through Jira and meet defined SLAs.
- Participate in on-call support and handle critical IT issues when required.

Required Skills

- Windows OS Strong hands-on experience (Mandatory)
- Hardware/PC Support – Strong hands-on experience (Mandatory)
- Google Workspace Administration
- Google Workspace DLP, Security Center & Vault
- Google Endpoint Management
- Active Directory, VPN, SSO & MFA
- Strong communication skills for interacting with US users.
- Basic GCP knowledge – IAM, Compute, VPC & Storage
- Basic Linux, macOS and Networking knowledge
- Familiarity with MDM/UEM and scripting/automation
- Valuable troubleshooting, communication and stakeholder-management skills
- Experience with Jira or similar ITSM tools
- Understanding of security, ISO and compliance requirements

Note:
- Shift: 6:00 PM – 3:00 AM, Monday–Friday

📌 IT Support & Google Workspace Administrator (Pune)
🏢 Datametica
📍 Pune