Company: Scymes Services Pvt. Ltd.

Work Location: Client site – Mumbai

Employment Type: Full-Time, Contractual (1 Year, Extendable)

Contract Duration: 1 year, with the possibility of extension based on business requirements and performance

Scymes Services Pvt. Ltd. is looking for an IT Support Engineer to provide onsite IT support for a leading Swiss private banking organisation. The selected candidate will work at the bank’s premises, supporting employees with IT infrastructure, end-user devices, hardware, software and network-related issues.

This role offers an opportunity to work in a professional banking environment, collaborate with technical teams and gain exposure to enterprise IT support operations.

Key Responsibilities

- Provide onsite technical support for hardware, software, desktop, laptop and network-related issues.
- Troubleshoot and resolve end-user IT issues, ensuring minimal disruption to business operations.
- Support the installation, configuration, maintenance and lifecycle management of end-user devices.
- Monitor IT services and assist in ensuring system availability and business continuity.
- Provide first-level and second-level support, as required.
- Coordinate with central IT teams and other technical departments for issue resolution and escalations.
- Maintain accurate records of incidents, service requests, troubleshooting activities and resolutions.
- Follow established IT service management processes, policies and service-level agreements (SLAs).
- Assist with IT asset management, device deployment and replacement activities.




- Deliver professional and timely support to employees in a corporate banking environment.

Candidate Requirements
- Diploma, degree or equivalent qualification in Information Technology, Computer Science or a related technical field.
- Relevant experience in IT support, desktop support, service desk or onsite technical support.
- Good knowledge of Windows operating systems, desktop applications, hardware and peripheral devices.
- Hands-on experience in troubleshooting software, hardware, connectivity and general IT issues.
- Understanding of networking fundamentals and IT service management processes.
- Strong communication, coordination and problem-solving skills.
- Ability to work independently, take ownership of issues and collaborate effectively with technical teams.
- A proactive, organised and customer-focused approach to work.

Preferred Certifications: ITIL Foundation, Microsoft certifications or equivalent technical certifications would be an advantage.

Employment Details

- Employment on the payroll of Scymes Services Pvt. Ltd.
- Deployment at a leading Swiss private banking organisation.
- Initial contract duration of one year, with the possibility of extension.
- Professional corporate work environment with exposure to enterprise IT operations.

Interested candidates may apply through Indeed with their updated resume, highlighting relevant IT support experience, technical skills and notice period. Pay: ₹800,000.00 - ₹1,000,000.00 per year

Advantages

- Provident Fund

Work Location: In person

📌 IT Support Engineer – Onsite Support / Service Desk (Mumbai)
🏢 scymes services pvt
📍 Mumbai