Role & responsibilities

1. Solution Design & Configuration
- Design, configure, and implement ERP solutions based on business requirements defined by BPEs
- Ensure alignment with global ERP template and standardized processes
- Maximize use of standard SAP functionalities in line with Clean Core principles

• Maintain high-quality documentation of configurations and solution designs

- Collaboration with BPE (Business-IT Bridging)

- Work closely with BPEs to refine and translate business requirements into technical solutions
- Provide technical expertise and challenge non-standard requirements where appropriate
- Ensure solutions are scalable, maintainable, and aligned with global standards

• Act as a key contributor to template design and evolution

- Technical Design & Integration

- Design and implement integrations between ERP and external systems (e.g., MES, PLM, third-party tools)
- Collaborate with Integration/BTP teams for APIs, middleware, and extensions
- Ensure seamless end-to-end process flow across systems

• Support data consistency and interface reliability

- Clean Core & Solution Governance

- Ensure strict adherence to Clean Core / Core Integrity Principles (CIP)
- Minimize custom code and promote use of standard solutions
- Support decision-making on extensions (BTP) vs core enhancements

• Ensure global consistency of technical solutions

- Build, Test & Deployment

- Perform configuration and support development during project lifecycle




- Execute and support unit testing, integration testing, and UAT
- Work with BPEs and key users to validate business scenarios

• Resolve defects and ensure solution readiness for deployment

- Run & AMS Collaboration

- Provide L3 support for complex incidents and problem management
- Collaborate with AMS provider for productive resolution and continuous improvement
- Ensure proper knowledge transfer, documentation, and handover

• Monitor and improve system stability and performance

- Continuous Improvement & Automation

- Identify opportunities for process and system optimization
- Support automation initiatives (e.g., test automation, monitoring tools)
- Leverage new SAP technologies (e.g., BTP, AI capabilities where relevant)

• Contribute to ERP innovation and roadmap evolution

Preferred candidate profile

- Bachelors or Masters degree in IT, Computer Science, Engineering, or related field
- 8 - 10+ years of ERP experience (SAP preferred) with strong hands-on configuration skills
- Experience in SAP S/4HANA (preferred) or ECC
- Expertise in at least one functional domain (e.g., MM, SD, FI, PP, WM/EWM)
- Strong understanding of integration technologies (BTP, APIs, middleware)
- Experience working in GCC/offshore delivery model is a plus
- Experience collaborating with AMS and SI partners
- Knowledge of Clean Core and modern ERP architecture
- Strong analytical, problem-solving, and communication skills
- Fluent in English

📌 IT Solution Engineer (ERP) - SAP QM (Chennai)
🏢 Infosys
📍 Chennai