Key Responsibilities

Ticket Management: Register, prioritize, and allocate IT support tickets to engineers; continuously follow up until resolution and closure, ensuring SLA compliance.

IT Procurement: Manage the end-to-end procurement lifecycle, including purchase requests, vendor quotations, comparative statements, approvals,

purchase orders, delivery, and invoice coordination.

Vendor Management: Coordinate with IT vendors for quotations, service requests, repairs, warranty claims, AMC renewals, and timely delivery of IT products and services.

IT Asset Management: Maintain the asset register and coordinate asset issuance to current joiners, asset returns from exiting employees, and inventory verification.

Reporting & Documentation: Maintain ticket reports, procurement records,

vendor details, purchase documentation, and asset handover records.

Required Skills

3–5 years of experience in IT helpdesk coordination, procurement, or vendor management.

Knowledge of ticketing tools, MS Excel/Google Sheets, and IT hardware.

Strong communication, coordination, follow-up, and documentation skills.

📌 IT Help Desk Executive (Bengaluru)
🏢 White Gold
📍 Bengaluru