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– IT Support Executive

Department: Information Technology (IT)

Location: Vibgyor School

Experience: 2–5 years (preferred)

Job Summary

We are looking for a skilled and proactive IT Support Executive / IT Administrator to manage and maintain the school’s IT infrastructure, systems, and technical operations. The candidate will be responsible for providing hardware and software support, managing network connectivity, maintaining security systems, administering IT platforms, and ensuring smooth day-to-day IT operations across the school.

Key Responsibilities

1. Network and Infrastructure Management

- Monitor and troubleshoot LAN, WAN, Wi-Fi, and network connectivity issues.
- Maintain network devices, switches, routers, and related infrastructure.
- Coordinate CCTV installation, configuration, maintenance, and troubleshooting.

2. Laptop, Desktop and Hardware Support

- Provide technical support for laptops, desktops, and other IT equipment.
- Install, configure, and troubleshoot operating systems, applications, and peripherals.
- Diagnose hardware and software issues and ensure timely resolution.

3. Firewall and Cybersecurity

- Manage firewall configuration, security rules, and access permissions.
- Monitor network security and implement appropriate protection measures.
- Assist in maintaining data security and preventing unauthorized access.

4. IFP Panel Support

- Install, configure,



and troubleshoot Interactive Flat Panels (IFP).
- Provide technical assistance to teachers and staff using classroom display systems.
- Ensure IFP panels are operational and ready for classroom activities.

5. IT Ticketing System

- Manage and resolve IT support tickets within defined timelines.
- Prioritize technical issues based on urgency and impact.
- Maintain records of incidents, resolutions, and recurring technical problems.

6. Server and Domain Management

- Support server administration, maintenance, and monitoring.
- Manage user accounts, permissions, and domain-related activities.
- Assist with Active Directory, domain policies, and server troubleshooting, where applicable.

7. Microsoft 365 (O365) Platform

- Provide support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, and related services.
- Assist with user account management, email configuration, and access permissions.
- Troubleshoot Microsoft 365 application and collaboration issues.

8. Print Server Management

- Configure and maintain network printers and print servers.
- Troubleshoot printing, connectivity, and printer access issues.
- Manage printer availability and permissions for staff and departments.

9. Hardware Support





- Provide hardware support for IT equipment, including printers, projectors, networking devices, and classroom technology.
- Coordinate with vendors for installation, repairs, and maintenance when required.

10. Documentation and Coordination

- Maintain IT asset inventories, technical documentation, and maintenance records.
- Coordinate with school staff, management, and external vendors.
- Ensure timely resolution of IT issues to minimize disruption to academic and administrative activities.

Required Skills and Qualifications

- Bachelor’s degree or diploma in IT, Computer Science, or a related field.
- 2–5 years of experience in IT support or IT administration.
- Good knowledge of networking, TCP/IP, LAN/WAN, and Wi-Fi troubleshooting.
- Experience with CCTV systems, laptops, desktops, and IFP panels.
- Understanding of firewall configuration and network security.
- Knowledge of server, domain, and user account management.
- Familiarity with Microsoft 365 (O365) administration and applications.
- Experience with IT ticketing tools and print server management.
- Robust troubleshooting, communication, and problem-solving skills.
- Ability to work independently and coordinate effectively with school staff.

Key Competencies

- Technical troubleshooting and analytical thinking
- Customer service and staff support
- Time management and prioritization
- Documentation and reporting
- Teamwork and coordination
- Proactive approach to IT maintenance and security

Pay: ₹25,000.00 - ₹38,000.00 per month

Work Location: In person

📌 IT Executive - Vibgyor Kharghar
🏢 Vibgyor High
📍 Kharghar