Role & responsibilities

1. Handle inbound and outbound calls Attend customer calls or make outgoing calls to international customers.
2. Customer support Resolve customer queries, complaints, and service-related issues professionally.
3. Communication skills Communicate clearly in English with good pronunciation, listening skills, and professional etiquette.
4. Problem-solving Understand customer concerns and provide appropriate solutions within company policies.
5. Customer relationship management Maintain a polite, friendly, and professional approach throughout the call.
6. Follow call scripts and procedures Adhere to company guidelines, quality standards, and compliance requirements.

Preferred candidate profile

- Good spoken English and active listening.
- Robust communication and interpersonal skills.
- Basic computer knowledge and typing skills.
- Patience,



empathy, and problem-solving ability.
- Ability to work night shifts or rotational shifts, depending on the process.
- Ability to work under pressure and meet targets.

For an International Voice Process job, the in-hand salary range is 18,500 to 37,000 per month.

- Starting salary: 18,500 per month
- Highest salary: 37,000 per month
- Annual in-hand range: 2.22 lakh to 6.6 lakh
- Job responsibilities: Handling international customer calls, resolving queries, and providing customer support in English.
- Additional benefits: Some companies offer incentives, night-shift allowances, and performance bonuses

call on NAINA - (phone hidden)

📌 International Voice Process (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram