26 Oct
|
Grocruit Consulting
|
Bengaluru
26 Oct
Grocruit Consulting
Bengaluru
Shift: Rotational/Night shifts as per international process
Qualification: Graduate, undergraduate, or 10+2 with relevant experience
Experience: Freshers to 1 year
Responsibilities:
Handle international customer queries through calls, chat, or email; resolve complaints and service issues; maintain CRM records; follow SOPs and compliance requirements; escalate complex issues; achieve CSAT, quality, productivity, and SLA targets.
Requirements:
- Excellent English communication;
- Customer-focus;
- Problem-solving ability;
- CRM/computer proficiency;
- Typing skills for non-voice roles;
- Willingness to work rotational shifts.
We do offer other roles like Requirement for Bilingual Language resource for French and Italian for Customer Service and for Interpretation and Translation projects. Work location for French is Gurgaon and for Italian its completely remote.
📌 International Customer Support Executive - Voice/Non-Voice (Bengaluru)
🏢 Grocruit Consulting
📍 Bengaluru