Role & responsibilities

- Serve as a trusted advisor and primary point of contact for premium customers through calls, virtual consultations, emails and digital channels

- Respond quickly to inbound enquiries and make outbound follow-up calls to warm leads

- Understand each customer's need (purpose, budget, occasion, preferences) before recommending a stone or piece

- Recommend the right semi-precious gemstones and jewellery, explaining quality, origin, certification, pricing and care honestly

- Handle objections, close orders and confirm payment and delivery details

- Upsell and cross-sell relevant products where they genuinely suit the customer

- Follow up on pending quotations, abandoned carts and undecided customers until the deal is closed

- Deliver a luxury customer experience with expert guidance,



product knowledge and end-to-end sales assistance

- Build long-term relationships to drive loyalty, referrals and repeat business

- Maintain accurate records of customer interactions, opportunities and sales activity in the CRM

- Collaborate with dispatch, payments and support teams for seamless order fulfilment

- Consistently achieve monthly revenue, order value and conversion targets while upholding premium brand standards

Preferred candidate profile

- Knowledge of gemstones, jewellery or astrology-related products

- Experience selling products in the 5,000 20,000 range

- Experience in consultative or high-consideration selling

📌 Inside Sales Executive (Gurugram)
🏢 Fortuna Retail
📍 Gurugram