Job Summary

Provides Tier 1 and Tier 2 support.

Responsibilities

- Troubleshoots and resolves complex issues including: Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems.

- Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment.

- Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.

- Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.

- Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.

- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Qualifications

- High School Diploma or GED required

- May require technical certification or Associate Degree

- Generally, 2-4 years experience in area of responsibility

📌 Incident Lifecycle Management Professional (Bengaluru)
🏢 Unisys
📍 Bengaluru