Employee Benefits Administration - Ensure employee benefits are provided within the defined time frame.

Medical

Insurance - Handling all queries related to mediclaim, issue of e-card, reimbursement, rectification of records, addition of dependents, top-up related queries. Follow-up with TPA SPOC on case to case basis. Guidance & handling of data correction, top-up updation, addition of dependents for active employees over email and telephone. Dependent inclusions for new employees and preparing payroll deduction sheet. Proper dissemination of top-up features to employees, managing queries and recording top-up request by employees manually. Preparing and updating SOPs &

documents and performing UAT on new development and updation/modification in employee beneficiary related sections. B Well Digi Care Plan - Introduced wellness partner

- data preparation for current renewal, new joinee, monitoring & administration of app

• Statutory Compliance Management - Employee Provident Fund - PF transfers, PF withdrawals, rectification, e-nomination, UAN activation, KYC seeding guidance. Processing of PF transfer claims, follow-up with PF officials, employees, previous employer.

Guidance and handling of PF withdrawal. Working towards AAF & ANS case resolution. Guidance & management of data correction, e-nomination, UAN activation.

Handling all queries related to PF transfer, rectification, withdrawal, e-nomination, UAN activation, KYC seeding related queries. Profession Tax - Return submission. Preparing and maintaining MIS of PT. Initiating registration/enrollment of branches. Coordinating with branch/BU officials for payment of PTR & PTE for offline category. Generating & filing of PTPC, challan. Preparing reports for Audit.

- New Projects, Initiatives,



HRIS Process Automation - To be a part of planning of new requirements / modifications suggested in existing modules, process initiatives launched to strengthen processes, policies, gaps, minimize risks, improve TATs, enhance employee's experience, preparing BRD for new requirements , performing UAT, migrating project to

LIVE etc. Preparing PCMC documents & SOPs for launch of new projects. Effective communication with external vendor and internal dept (IT) for smooth execution of projects. Post implementation activities. Adherence to compliance and internal audit observations. Launching of various new projects, action points, ATRs into live environment. Achieving projects in a time bound manner and as per requirement.
- Grievances Management - Handling all queries/service requests/complaints related to group mediclaim & reimbursement, provident fund related query, statutory data related queries, gratuity related queries, group term life & group personal accident policy, b well digi care plan
- Data Management - Publishing all data within stipulated timeline as required by auditor/risk/compliance team related to statutory audit or as and when required.

Liaisoning with key stakeholders (F&A; Team, TA Team, Facility management agencies,

vendors, govt. & semi govt. agencies) for smooth functioning & business continuity.

Adhering to HR operational work such as data preparation & reconciliation, process improvement & system enhancement. Anaylyzing & preparing data for risk based supervision for every quarter





- HRMS Related Ongoing Activities - Alumni Portal - Periodic checking and handling queries related to module. Registration guidance to ex employee. Providing resolutions to people with discrepancies in accessing the platform & services. Publishing related reports periodically. HR Service Desk - Periodic checking and handling queries related to module.

Administering all related activities. Publishing related reports periodically. Top up/Medical Insurance/Family Info/e-Nonination/Beneficiary Inclusion - Administering the page and handling all allied processes. Publishing periodic reports. Functionality enhancement and automation.
- Statutory Reporting - Preparation of HR report periodically and share with regulators as and when required. Preparing and reporting periodic returns and reports for state employment act, apprenticeship act etc. Managing establishment licensing, payroll/labour compliance, labour law act/codes and compliance risk audit. Handling all regulatory notices end to end and ensure prompt revert to such notices. Responsible for monitoring,

process adherence, audit reporting & response preparation.
- Miscellaneous - Training and conducting info session with leaders, HR colleagues and other bank officials by way of induction/refresher programs. Proper dissemination of policy &

employee benefits programs features and guidelines for enhanced utilization through different communication mode/campaign pop ups, desktop screensavers, wallpapers,

attractive emailers, whatsapp connect. Conducting employee health, wellness & safety webinar/sessions periodically. Involved in periodic interactive sessions with HR team members on policy, process, enhancements in systems, simplifying processes, taking feedback etc.

📌 HR Operations – Compliance & Benefits (Kolkata)
🏢 Peoplemint Consultants
📍 Kolkata