Hospital Manager – Eye Hospital

Organization: Kalyanam Karoti Eye Institute, Kalyanam Karoti, Mathura

Department: Hospital Administration

Job Type: Full-Time

Location: Govardhan Road, Mathura, Uttar Pradesh

1. Job Summary

We are looking for an experienced and competent Hospital Manager to oversee the day-to-day operations of the eye hospital, ensure smooth functioning of all departments, improve patient satisfaction, manage staff, and maintain quality healthcare services. The candidate will be responsible for operational efficiency, administrative control, regulatory compliance, and coordination between medical and non-medical teams.
1. Key Responsibilities

A. Hospital Operations & Administration

- Manage the daily operations of the eye hospital, including OPD, IPD, OT, diagnostics, pharmacy, optical services, and patient services.
- Ensure smooth coordination between ophthalmologists, nursing staff, technicians, and administrative departments.
- Monitor patient flow, waiting times, appointments, admissions, discharges, and billing.
- Develop and implement hospital policies, procedures, and operational systems.

B. Staff & Team Management

- Supervise hospital staff, including administrative, nursing, technical, housekeeping, security, and support teams.
- Coordinate staff duty rosters, attendance, leave, and departmental performance.
- Conduct regular meetings, staff training, and performance reviews.
- Address staff grievances and maintain discipline and professional conduct.

C. Patient Care & Service Quality

- Ensure a positive patient experience from registration to consultation, surgery, and discharge.
- Handle patient complaints and implement corrective measures.
- Monitor patient feedback and service quality.
- Ensure patient confidentiality, dignity, safety, and ethical practices.

D. Financial & Revenue Management

- Monitor hospital revenue, expenses, billing, collections, and departmental budgets.




- Coordinate with the accounts team regarding financial reports, payments, and cost control.
- Monitor utilization of hospital resources and reduce unnecessary expenditure.
- Support cashless treatment, insurance, and government health scheme processes, wherever applicable.

E. Medical Equipment & Infrastructure

- Ensure the proper functioning and maintenance of ophthalmic equipment, OT facilities, and diagnostic instruments.
- Coordinate preventive maintenance, repairs, biomedical waste management, housekeeping, and security.
- Monitor inventory, medical consumables, medicines, and other essential supplies.
- Ensure appropriate emergency preparedness and patient safety procedures.

F. Compliance & Documentation

- Ensure compliance with applicable hospital regulations, clinical establishment requirements, fire and building safety, biomedical waste management, and other statutory requirements.
- Maintain hospital records, licences, registers, and inspection documentation.
- Coordinate internal audits, external inspections, and quality improvement activities.
- Support implementation of NABH standards or other applicable quality standards.

G. Reporting & Performance Monitoring

- Prepare daily, weekly, and monthly operational reports.
- Monitor OPD footfall, surgeries, patient satisfaction, revenue, expenses, and resource utilization.
- Set departmental targets and implement improvement plans.
- Report hospital performance, operational issues, and key developments to senior management.

1. Educational Qualification





- MBA/PG Diploma in Hospital Administration or Hospital Management preferred.
- Graduate in Healthcare Administration, Management, or a related discipline may be considered with relevant experience.

1. Experience

- Minimum 5–8 years of experience in hospital administration or operations.
- Experience in an eye hospital or ophthalmology centre will be preferred.
- Prior experience managing OPD, OT, patient services, staff, budgets, and hospital operations is desirable.

1. Required Skills

- Strong leadership, team management, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Knowledge of hospital information systems (HIS/HMS), MS Office, and hospital reporting.
- Understanding of hospital finance, patient care processes, and regulatory compliance.
- Ability to handle multiple departments, resolve operational issues, and work under pressure.

1. Key Performance Indicators (KPIs)

- Smooth and efficient hospital operations.
- Improvement in patient satisfaction and reduction in complaints.
- Growth in OPD attendance and surgical performance.
- Effective staff productivity and departmental coordination.
- Financial discipline and cost control.
- Compliance with safety, quality, and statutory requirements.

1. Reporting Structure

The Hospital Manager will report to the designated senior management/authorized authority of Kalyanam Karoti Eye Institute and coordinate with all medical and administrative department heads.
1. How to Apply

Interested candidates may submit their updated CV detailing their hospital administration experience, qualifications, current salary, expected salary, and notice period. Be a part of Kalyanam Karoti Eye Institute and contribute to accessible, efficient, and quality eye healthcare services.

Pay: ₹12,000.00 - ₹48,000.00 per month

Advantages

- Flexible schedule

Work Location: In person

📌 Hospital Manager – Eye Hospital (Mathura)
🏢 Kalyanam Karoti
📍 Mathura