- Coordinate daily operations of the Fraud Prevention Investigations Specialists

- Follow up on team members daily/monthly schedule (working hours, assigned tasks, etc) and ensure efficiency

- Manage team cohesion across time zones and hybrid work environments

- Conduct fraud investigations on transactions of high risk as per daily operational needs

- Lead, mentor, and motivate team members, keeping them focused and on track to achieve departmental goals and objectives

- Provide guidance and coaching to team members to enhance their skills in fraud detection techniques & investigation methods

- Provide trainings based on team members needs (newcomers, refresher courses) and make sure development plan is communicated accordingly

- Collect and transmit team members' feedback

- Monitor/Produce reports for teams performance, as well as any other ad hoc need

- Communicate processes and instructions to team members

- Resolve and manage (or further escalate) issues which cannot be resolved by the team

- Detect and report timely irregularities & tendencies which may have an overall impact on the departments operations

- Propose/Create & Update potential changes/improvements in current processes & tools





- Stay up to date with the latest online fraud trends, practices and tools

- Ensure confidentiality of all information collected

Job Requirement

- 8-10 years of experience in AML / Risk Management & Fraud

- 2 plus years of strong Leadership experience in current role

- Studies in STEM will be considered a plus

- Fluency in English (verbal and written). Other languages will be considered an asset

- Data driven thinking along with robust critical, analytical and investigation skills

- Ability to act proactively, take initiatives and pay attention to detail

- Demonstrated leadership abilities, including team building, coaching, and performance management

- Team player with strong interpersonal and communication skills including the ability to interact with stakeholders

- Work independently, meet tight deadlines and navigate multiple systems and processes

- High level of responsibility & integrity

- Discretion in dealing with confidential information

Interested Candidates please contact : Charmi Kapadia [email protected] | (phone hidden)

📌 Hiring For Team Lead - Fraud Prevention Investigation | Mumbai | 8+ yr
🏢 Etraveli
📍 Mumbai