Greentings!

HIRING FOR INTERNATIONAL NON-VOICE PROCESS - Chat Support!

US/UK / Shift EMAIL AND CHAT SUPPORT | WORK FROM OFFICE

Looking for experienced professionals with strong International Live Chat /customer support non voice / technical Support voice or support experience can apply.

JOB DETAILS

Role: Technical Chat Support /International Chat Process

Process: International Non-Voice Technical Chat Support/Customer Support Live Chat process

Customer Base: US /UK Customers

Work Mode: Work From Office banglore

Working Days: 5 Days Working

Week Offs: 2 Rotational Week Offs

Shift: US/UK Rotational Shifts

Experience: Minimum 1 Year Technical support

Salary: Up to 4.8 To %LPA

Cab: 2-Way Cab Facility

KEY RESPONSIBILITIES

- Handle customer queries through live chat / non-voice channels.
- Provide first-level technical troubleshooting and issue resolution.
- Understand customer concerns and provide accurate solutions within defined timelines.
- Troubleshoot basic issues related to software, applications, devices, connectivity and technical services.
- Handle multiple chat interactions while maintaining accuracy and response quality.
- Document customer interactions and resolutions accurately in CRM/tools.




- Follow defined SOPs, quality standards, security guidelines and SLAs.
- Escalate complex technical issues to the appropriate internal teams.
- Maintain performance against CSAT, Quality, Productivity, Response Time and Resolution metrics.

CANDIDATE PROFILE Minimum 1 year of experience in International Customer Support

Experience in International Chat / Non-Voice / Technical Support / Customer Support preferred

Strong written English and excellent communication skills

Valuable typing speed and accuracy

Basic understanding of technical troubleshooting

Strong problem-solving and analytical skills

Comfortable handling US customers

Willing to work in US rotational shifts

Comfortable working from office

PERKS & BENEFITS

Salary up to 4.8 to 5LPA

5 Days Working

2 Rotational Week Offs

US Customer Exposure

2-Way Cab Facility

Attractive Perks & Incentives

Performance-Based Incentives

Career Growth Opportunities

International Work Environment For more details contact below no:

Rani: (phone hidden)

Charan : (phone hidden)

Shafiya : (phone hidden)

Rivera Manpower Services

📌 Hiring For International Non voice / Chat support /CTC upto 5LPA (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru