Greetings for the Day!!!

We are looking for an Helpdesk Coordinator for one of our esteemed clients Pune having experience into Helpdesk Coordinator, ITSM and ITCM tools, Troubleshooting, Ticketing tool.

Exp: - 1 +years

Location: Pune

CTC - Upto 4 lpa

Shift - US Shift

Roles and Responsibilities -

Resolve helpdesk service calls using documented procedures.

- Support IT staff members on support work
- Manage Help Desk responsibility and resource allocation to maintain more than 300 users in 3 locations.
- Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level

Agreement.
- Monitor help desk calls in-person and through email, chat, and phone.




- Answer help desk lines and troubleshoot through remotely as documented procedures.
- Valuable knowledge of ticketing tool and reports preparation in ITSM and ITCM tools,
- Prepare and provide insight of ticketing and service request.
- Solve routine issues and escalate complex issues based on priority.
- Input problems and resolutions into standardized company support center application.
- Develop, execute, and follow IT operational policies, standards and work instructions for customer support.

We are looking for candidates who can join immediately.

Thanks and Regards

📌 Help Desk Coordinator (Pune)
🏢 Right Move
📍 Pune