- Role : Head of IT Support
- Location : Remote
- Employment Type : Full-time
- Compensation : Market-competitive salary

Role Overview: We are actively seeking a forward-thinking Head of IT Support to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

- Gather, synthesize, and act upon critical client feedback to improve processes.
- Maintain highly detailed and accurate records of all stakeholder interactions.
- Assist in the preparation of specialized reports, presentations, and process documentation.
- Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
- Analyze operational workflows to identify bottlenecks and implement scalable solutions.

Required Skills & Qualifications:

- High-level proficiency with industry-standard project management software (Asana, Jira, Monday).
- Excellent de-escalation, problem-solving, and customer relationship management skills.
- Strong working knowledge of helpdesk, ticketing,



or CRM software.
- Proven track record in operations, project management, or client success.
- Exceptional written, verbal, and asynchronous communication capabilities.

What You’ll Bring:

- An unwavering commitment to operational quality, accuracy, and overall excellence.
- An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
- Exceptional stakeholder management, active listening, and negotiation skills.

Benefits:

- Fully remote, flexible work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-impact projects

Equal Opportunity Employer: This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.

Apply Now!

📌 Head of IT Support (India)
🏢 Jobs Ai
📍 India