We are looking for a dedicated and responsible Guest Relations & Reservation Executive to handle inbound calls, coordinate bookings, and provide excellent customer support for our vacation rental properties. This is a hybrid role, with most work done from home and occasional on-site visits if required.

Selected candidates's day-to-day responsibilities include:

- Answer and respond to incoming calls from guests and property owners/managers.
- Handle reservation inquiries and block rooms based on availability.
- Maintain communication with guests before, during, and after their stay.
- Coordinate with property owners/managers to ensure smooth check-ins, check-outs, and guest satisfaction.
- Update booking status in our internal systems accurately.
- Resolve minor issues related to guest stays in a timely and qualified manner.
- Maintain a courteous and service-oriented attitude.





Requirements

- Must be fluent in Kannada.
- Basic communication skills in English and Hindi.
- Good phone etiquette and strong interpersonal skills.
- Basic computer and smartphone usage knowledge (calls, calendar, WhatsApp, etc.).
- Prior customer service or hospitality experience is a plus.

Pay: From ₹10,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Work from home

Application Question(s):
- Past experience in Hospitality?

Language:
- Kannada (Preferred)
- Basic English (Preferred)
- Basic Hindi (Preferred)

Location:
- Udipi, Karnataka (Required)

Work Location: Hybrid remote in Udipi, Karnataka

📌 Guest Relations & Reservation Executive (Kannada Speaking - Hybrid Role) Receiving Calls (Udupi)
🏢 CostalStays
📍 Udupi