- Title: Guest Relations Executive (or similar: Travel Consultant / Guest Service Associate)

- Mostly Prefer: Freshers with a background in Hospitality Management

- Location: Panampilly Nagar, Kochi (full-time, office-based)

- Core mandate: Turn leads (calls, messages, emails) into confirmed bookings and maintain strong relationships with clients and guests.

- Scope: You’ll be assigned specific holiday-home properties across India and act as the main point of contact for those assets.

Key responsibilities

From your text and similar listings in Kochi, the day-to-day likely includes:

- Lead conversion

- Responding to enquiries via calls, WhatsApp/messages, and email.

- Explaining property features, pricing, policies, and availability.

- Guiding guests through the booking process and payment.

- Guest & client relationship management

- Pre-arrival coordination (check-in instructions, special requests, upsells).

- During-stay support and issue resolution.

- Post-stay follow-up, feedback collection, and encouraging repeat bookings.

- Escalation handling

- Managing complaints (cleanliness, maintenance, host issues, refund disputes, etc.).

- Coordinating with operations/housekeeping/maintenance teams to resolve issues quickly.

- Documenting escalations and ensuring they don’t recur.

- Inventory & listing management

- Updating availability, rates, and restrictions across channels (website, OTAs, social media, internal tools).





- Ensuring photos, descriptions, and policies are accurate and consistent.

- Basic coordination with property owners/managers for block dates or maintenance.

- Digital & communication tasks

- Handling basic updates on website listings, social media handles, and possibly responding to reviews/messages on platforms like Instagram/Facebook/Google.

- Using CRM / property management software to track leads, bookings, and guest history.

Typical requirements for this profile

- Excellent English communication (spoken & written) – mandatory.

- Comfort with phones, WhatsApp, email, and basic office software.

- Ability to learn and manage booking systems, property dashboards, and simple website/OTA updates.

- Robust customer service orientation, patience, and problem-solving skills for escalations.

- Preference for candidates with exposure to hospitality, travel, real estate, or sales

If you’re preparing an application or interview:

- Emphasize any experience in:

- Sales / lead conversion (targets, follow-ups, closing deals).

- Customer support / guest handling (hotels, homestays, travel agencies, e-commerce support).

- Using tools like Excel/Google Sheets, basic CMS, or any booking/CRM software.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement

- Internet reimbursement

- Paid sick time

Work Location: In person

📌 Guest Relation Executive (Kochi)
🏢 Willostays
📍 Kochi