Atlantiz Casino is looking for a well-groomed, confident, and customer-oriented Guest Relations Executive to join our team. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to provide exceptional guest service in a professional casino environment.
Key Responsibilities
- Welcome guests warmly and ensure a smooth and pleasant guest experience.
- Assist guests with enquiries, requests, and general information about casino facilities and services.
- Build positive relationships with guests and maintain high standards of hospitality.
- Handle guest complaints and concerns professionally and coordinate with the relevant departments for timely resolution.
- Assist with guest registration, verification, and entry formalities as per company procedures.
- Coordinate with Front Office, Food & Beverage, Gaming, and other departments to ensure seamless guest service.
- Maintain qualified communication and follow casino service standards.
- Ensure guest confidentiality and handle guest information responsibly.
- Support VIP guest handling and special guest arrangements when required.
- Maintain a neat appearance and adhere to the company's grooming standards.
- Perform other guest service duties as assigned by the reporting manager.
Skills and Qualifications
- Graduate in Hospitality, Hotel Management, or a related field preferred.
- 1–3 years of experience in guest relations, front office, hospitality, or customer service preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in English is essential; knowledge of Hindi and other regional languages is an advantage.
- Pleasant personality, professional grooming, and a service-oriented attitude.
- Strong problem-solving and guest-handling skills.
- Ability to work in rotational shifts, including weekends and holidays.
- Ability to remain calm and professional in a fast-paced environment.
What We Offer
- Opportunity to work in a professional casino hospitality environment.
- Exposure to guest relations and premium hospitality services.
- Supportive and professional work environment.
- Food and accommodation facilities as per company policy.
- Salary negotiable based on experience and skills.
How to Apply Apply directly on indeed or call/whatsapp on (phone hidden)