Guest Relations Executive Operations

Department: Operations

Reporting To: Manager – Operations / Duty Manager

Qualification: Graduate or Diploma in Hospitality / Aviation

Experience: 2–3 years in hospitality, hotels, or front-office operations

Brand: Insignia – PVR INOX

- Job Purpose To ensure an exceptional guest experience by delivering personalized service, maintaining brand standards, coordinating promotional activities, and ensuring adherence to operational, grooming, cleanliness, and hygiene standards at Insignia.
- Key Roles and Responsibilities

A. Guest Relations and Customer Experience

- Welcome and greet guests upon arrival and ensure their requirements are addressed promptly and professionally.
- Assist guests in the lounge and provide personalized service to enhance their overall experience.
- Handle guest queries, concerns, and complaints efficiently, escalating issues to the Duty Manager wherever required.
- Collect, compile, and share guest feedback with the concerned team for appropriate action.

B. Operations and Target Achievement

- Assist the Duty Manager in achieving operational targets in line with departmental goals.
- Monitor and coordinate promotional activities related to Box Office and Food & Beverage operations.
- Coordinate with relevant departments to ensure smooth day-to-day operations.

C. Brand Standards and SOP Compliance

- Ensure consistent implementation of Insignia brand standards to maintain a premium brand image.
- Ensure compliance with operational SOPs, service standards, and company policies.
- Monitor service quality and take corrective action wherever required.

D. Training and Grooming





- Conduct regular training sessions for Guest Service Associates (GSAs) to improve service quality and guest handling.
- Facilitate induction and on-the-job training for recent joiners.
- Conduct regular grooming audits and ensure adherence to prescribed grooming standards.

E. Cleanliness and Hygiene

- Ensure cleanliness and hygiene standards are maintained across all operational areas, including the guest lounge.
- Conduct regular checks and coordinate with the concerned teams to resolve any gaps.

3. Key Competencies
- Excellent communication and interpersonal skills.
- Strong guest-handling and customer-service orientation.
- Professional grooming and presentation.
- Problem-solving and complaint-handling skills.
- Team coordination and collaboration.
- Attention to detail and commitment to service excellence.
- Ability to work in shifts, including weekends and holidays.
- - 4. Application Process

Interested candidates who meet the above requirements may share their updated resumes at:

Email: [email protected]

PVR INOX – Delivering exceptional guest experiences.

Role: Operations - Other, Industry Type: Film / Music / Entertainment, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: BHM /BHMCT in Hotel Management, B.Sc in Hospitality and Hotel Management, Diploma in Hotel Management Doctorate: Ph.D/Doctorate in Hotel Management Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Service OperationsCustomer Service OrientationFront Office ManagementGuest Relationship ManagementGuest Handling Guest RelationsFront OfficeFront DeskGuest ServiceGRE

📌 Guest Relation Executive (Bengaluru)
🏢 INOX
📍 Bengaluru