Roles and Responsibilities :

- Lead the Team
- Manage and mentor a team of up to 15 across job acquisition and client engagement
- Set monthly targets, run regular reviews, and coach toward consistent performance
- Build a culture of ownership and continuous improvement

Drive Job Acquisition

- Reach out to existing paid clients to activate dormant postings
- Onboard new companies via free trial offers and convert them to active posters
- Own the outbound pipeline — calls, emails, IVR, campaigns

Build Smarter Processes

- Identify manual tasks and find ways to automate or streamline them
- Own SOPs — keep them current and ensure team adherence
- Spot process gaps early and implement corrective actions

Track and Report

- Define KPIs for job acquisition, client coverage, and team productivity
- Build and maintain dashboards for leadership visibility
- Proactively flag risks and opportunities with transparent action plans

Improve Quality

- Audit client calls and interactions regularly




- Give specific, timely feedback that improves conversion outcomes
- Raise the bar on client communication quality across the team

Grow the Team

- Run R&R; programs that motivate and retain high performers
- Plan team-building activities that strengthen collaboration

Requirement

- 5–8 years of experience in team management, client acquisition, telesales, or business development
- Proven track record of leading target-driven teams and delivering measurable business outcomes
- Background in recruitment services, HR-tech, staffing, or job platforms
- Nice to have, not mandatory — strong ops managers from adjacent industries are welcome
- Comfortable with data, dashboards, and automation thinking
- You don't need to code, but you should know how to work with data and find process shortcuts

📌 Group Manager| Platform Enhancement| Naukri.com| Infoedge| Noida|
🏢 Info Edge
📍 Noida