Role Summary

Grievance Manager will be the primary point of contact for the clients, providing exceptional service and support. The ideal candidate is customer-focused, has excellent communication skills, and is committed to ensuring a positive experience for our clients throughout their interactions with Irish. And also handle the team for better and smooth working of team.

Duties and Responsibilities

 Interact with clients through email to address inquiries, concerns, and requests.

 Ensure timely and professional responses to client communications.

 Ensure accurate and up-to-date data entry, including client information, interactions, and feedback.

 Identify and resolve client issues or complaints in a prompt and effective manner.

 Collaborate with internal teams to address client needs and provide solutions.

 Ensure a smooth transition for clients as they engage with Irish.

 Gather client feedback through surveys or direct communication.

 Provide feedback to the relevant teams to improve service quality.

 Maintain accurate and detailed records of client interactions in the customer relationship management (CRM) system.

 Document client feedback, issues, and resolutions.

 Proactively engage with clients to build and maintain positive relationships.





 Identify opportunities to enhance client satisfaction and loyalty.

 Share insights from client interactions to improve overall client engagement.

 Contribute to the development and improvement of customer care processes.

 Adhere to established customer care standards and key performance indicators.

 Participate in training sessions to stay updated on best practices and industry standards.

Education : LLB / LLM

Special knowledge, abilities and skills

Proven experience in customer service or a similar client-facing role.

Excellent communication and interpersonal skills.

Robust problem-solving abilities and a customer-centric mindset.

Familiarity with customer relationship management (CRM) software.

Ability to handle challenging situations with professionalism and empathy.

Detail-oriented and organized, with strong multitasking abilities.

Proficiency in malayalam is mandatory

Pay: ₹45,000.00 - ₹65,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Application Question(s):
- Are you willing to relocate or commute to Hi Tech City, Hyderabad?
- Current Salary?
- Expected salary
- Notice Period Duration

Work Location: In person

📌 GRIEVANCE MANAGER (Legal Background) (Thrissur)
🏢 IRISH EXPERT
📍 Thrissur