Department: Front Office

Reports To: Front Office Manager / Assistant Front Office Manager

Location: Hampton by ICS – Noida

Job Summary The Front Office Supervisor is responsible for supervising daily front office operations, ensuring smooth check-in and check-out procedures, maintaining guest satisfaction, and supporting the Front Office Manager in delivering productive and professional guest services in accordance with hotel standards.

Key Responsibilities

- Supervise daily front desk operations, including guest check-in, check-out, reservations, room allocation, and billing.
- Ensure all guests receive a warm welcome, courteous assistance, and prompt service throughout their stay.
- Monitor room availability, occupancy status, guest requests, and coordination with Housekeeping for room readiness.
- Guide and supervise Front Office Executives and Receptionists to maintain service standards and operational efficiency.
- Handle guest complaints, special requests, and service issues professionally, ensuring timely resolution.
- Ensure accurate guest registration, identity verification, billing, payment collection, and maintenance of guest records.
- Coordinate with Housekeeping, F&B;, Maintenance, Security, and other departments for smooth hotel operations.
- Monitor room rates, guest folios, discounts, complimentary services, and billing adjustments in accordance with approved policies.
- Ensure proper shift handovers, cash handling, and maintenance of daily reports and operational records.




- Assist in monitoring room revenue, occupancy, upselling opportunities, and guest feedback to improve hotel performance.
- Ensure compliance with hotel SOPs, guest safety procedures, security protocols, and applicable statutory requirements.
- Support the Front Office Manager in staff training, duty allocation, attendance monitoring, and performance management.

Qualifications & Experience
- Graduate or diploma in Hotel Management or Hospitality.
- 2–3 years of Front Office experience in the hotel industry, preferably with supervisory experience.
- Working knowledge of hotel PMS such as eZee Absolute or similar systems.
- Good communication skills in English and Hindi.
- Strong guest handling, problem-solving, and team supervision abilities.

Key Skills
- Guest service excellence and professional communication.
- Front Office operations and PMS handling.
- Team coordination and leadership.
- Complaint handling and conflict resolution.
- Billing accuracy and attention to detail.
- Ability to work in rotational shifts.

Performance Expectations
- Smooth and timely check-in and check-out operations.
- High guest satisfaction and effective complaint resolution.
- Accurate guest billing and front office records.
- Effective coordination with all operating departments.
- Consistent adherence to hotel service standards and SOPs.
- Support in achieving room revenue and upselling targets.

Pay: ₹22,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Front Office Supervisor (Maharishi Nagar)
🏢 Hampton By IC’s
📍 Maharishi Nagar