Patient Care Counsellor We are looking for a Patient Care Counsellor who will be responsible for providing end-to-end support and guidance to patients throughout their treatment journey — from the initial enquiry and Doctor consultation to treatment completion and follow-up. The role involves handling patient enquiries, counselling patients on suitable treatment options, coordinating appointments and treatments, conducting structured follow-up calls, maintaining patient records and software updates, and supporting smooth day-to-day centre operations.

Key Responsibilities 1.

Patient Enquiry

Handling - Handle patient enquiries through telephone calls, walk-ins, WhatsApp and other communication channels.

- Understand patient requirements and provide accurate information regarding consultations, treatments, therapies and packages.
- Convert enquiries into consultations and treatment appointments through effective communication and counselling. 2.

Patient

Counselling - Understand the patient’s concerns and explain the treatment recommendations, procedures, duration and packages as advised by the Doctor.

- Counsel patients and attendants regarding treatment processes, therapy schedules and follow-up requirements.
- Build trust with patients and ensure a professional, empathetic and positive patient experience.
- Follow-Up Calls - Make timely telephonic follow-up calls after patient enquiries and Doctor consultations.
- Conduct MCH slot reminder calls, Medicine Lock calls, Camp calls and Single Sitting calls as per the centre schedule.
- Track pending follow-ups,



maintain proper records and ensure that all assigned calls are completed within the required timeline.
- End-to-End Software Management - Update all patient enquiries, appointments, consultations, treatments and follow-ups accurately in the software.
- Maintain complete and updated patient information and ensure timely entries for every stage of the patient journey.
- Use the software effectively for tracking enquiries, follow-ups, conversions, appointments and daily activities.
- Records & Documentation - Maintain accurate records of patient enquiries, consultations, treatment details, follow-ups and conversions.
- Ensure all required registers, reports and patient-related documents are updated regularly.
- Maintain confidentiality and accuracy of patient information at all times. 6.

Centre

Coordination & Management - Coordinate with Doctors, Therapists, Front Office and Centre Heads to ensure smooth patient flow and service delivery.

- Monitor daily appointments, consultations, treatments, follow-ups and pending patient activities.
- Support the centre in maintaining patient satisfaction, service quality, treatment adherence and centre performance.

Candidate

Profile - Good communication and interpersonal skills.

- Strong counselling and convincing abilities.
- Patient-friendly, empathetic and skilled approach.
- Good follow-up and coordination skills.
- Basic computer knowledge and ability to work with CRM/software systems.
- Ability to manage multiple patient interactions and follow-ups efficiently.
- Prior experience in healthcare, Ayurveda, wellness, hospital, clinic, customer care or counselling will be an advantage.

📌 Front Office Executive (Secunderabad)
🏢 Travancore Holistic Research Private
📍 Secunderabad