Front Desk Executive – Key Result Areas (KRA) – BYOB1. Reception &

- Guest Handling

- Welcome all members and guests to BYOB in a qualified and courteous manner.

- Ensure prompt assistance to visitors upon arrival.

- Maintain a positive first impression of BYOB.

1. Member Services

- Assist members with inquiries, requests, and complaints.

- Provide accurate information about BYOB facilities, events, and memberships.

- Ensure high levels of member satisfaction.

1. Telephone &
- Communication

- Answer incoming calls within three rings.

- Transfer calls to the appropriate department.

- Record and relay messages accurately.

1. Visitor &
- Member Registration

- Maintain accurate visitor and member records.

- Verify member identity where required.

- Ensure proper check-in and check-out procedures.

1. Booking &
- Reservation Management

- Handle bookings for BYOB facilities, events, and meeting rooms.

- Update reservation records promptly.

- Prevent scheduling conflicts and double bookings.

1. Billing &
- Payment Support

- Process member payments, fees, and receipts (if applicable).

- Maintain accurate cash and transaction records.

- Coordinate with the Accounts Department for billing issues.

1. Complaint Handling

- Receive and record member complaints professionally.





- Coordinate with relevant departments for timely resolution.

- Follow up until the issue is resolved.

1. Coordination with Departments

- Coordinate with Housekeeping, F&B;, Security, Sports, and Administration.

- Ensure smooth communication between departments.

- Escalate operational issues to the concerned manager.

1. Documentation &
- Reporting

- Maintain daily visitor logs and attendance records.

- Prepare daily, weekly, and monthly reports.

- Ensure all front desk documents are updated and filed properly.

1. Grooming &
- Professional Conduct

- Maintain proper grooming and dress code.

- Demonstrate professionalism, courtesy, and confidentiality.

- Follow all BYOB policies and Standard Operating Procedures (SOPs).

1. Safety &
- Security

- Monitor visitor access and entry procedures.

- Report any suspicious activities immediately.

- Ensure compliance with safety and emergency protocols.

1. Administrative Support

- Maintain front desk supplies and stationery.

- Assist with administrative tasks assigned by management.

- Support BYOB events and special activities when required.

Pay: ₹18,000.00 - ₹25,364.89 per month

Benefits

- Food provided

Work Location: In person

📌 Front Desk Receptionist (Gurugram)
🏢 Laila By Ebowla
📍 Gurugram