Founder’s Office Associate | Business OperationsCompany: ElloMind

Experience: Minimum 1 year of relevant professional experience; 2–5 years preferred

About ElloMindElloMind provides online and in-person counselling for individuals and couples. We’re building a mental healthcare service that combines thoughtful care with reliable operations, and we’re looking for someone who can help us keep important work moving.

About the roleWork with our founders to turn priorities into finished work across the business.

We’re looking for a proactive, resourceful professional who takes ownership and follows through. You’ll work closely with our founders to translate business priorities into action, coordinate teams and external partners, solve operational challenges, and make sure work gets completed.

Your work will span hiring, customer operations, agency coordination and internal projects. You should be comfortable bringing structure to an unclear task, identifying the next steps, following up with the right people, and raising issues before they become bigger problems.

What you’ll do

- Drive execution: Turn founder priorities into clear action plans with owners, deadlines and deliverables, and follow them through to completion.
- Coordinate hiring and onboarding: Keep recruitment, interview scheduling, candidate communication and onboarding workflows moving.
- Manage external partners: Coordinate agencies, vendors and service providers, track commitments, and follow up on delivery and quality.
- Strengthen customer operations: Oversee customer support workflows, follow-ups and service quality, and help resolve operational gaps.
- Track projects and performance:



Maintain clear project trackers, monitor deadlines and progress, and flag delays early.
- Improve internal processes: Create practical workflows and documentation that make recurring work easier and responsibilities clearer.
- Remove execution blockers: Coordinate across teams, identify what is holding work up, and take the initiative to move it forward.
- Keep founders informed: Share concise updates on progress, decisions needed, risks and next steps.

What we’re looking for
- At least 1 year of relevant professional experience, with 2–5 years preferred.
- Examples of taking real ownership of projects, operations or business outcomes.
- Solid communication, coordination and stakeholder management skills.
- Excellent follow-through and the ability to manage competing priorities.
- Resourcefulness, sound judgment and a practical approach to problem-solving.
- The ability to work independently, recognise when input is needed, and escalate issues at the right time.
- Comfort with spreadsheets, project tracking tools and AI tools.
- Strong English communication skills. Malayalam is preferred.

Experience in startup operations, a founder’s office, business operations, project coordination, agency management or customer operations is particularly relevant.

We value initiative, ownership and execution over impressive job titles. No particular degree or mental healthcare background is required.

What you can expect

- Direct collaboration with the founders on business priorities.
- Ownership of work across multiple areas of the company.
- The opportunity to improve how a growing mental healthcare business operates and see the results of your work.

📌 Founder's Office – Operations & Execution (Kochi)
🏢 ElloMind
📍 Kochi