APOLLO CLINIC – TIRUPPURJob Description: Floor Manager

Job Title: Floor Manager

Department: Operations

Location: Gandhinagar, Tiruppur, Tamil Nadu

Reports To: Center Manager / Assistant Center Manager

Job Summary The Floor Manager is responsible for the smooth day-to-day functioning of the clinic floor, ensuring effective patient flow, staff coordination, quality service, and a positive patient experience in accordance with Apollo Clinic standards.

Roles and Responsibilities

- Daily Operations
- Supervise daily clinic activities and ensure smooth operations.
- Monitor patient flow and minimize waiting time.
- Ensure all consultation rooms and clinical areas are ready for use.
- Coordinate with reception, nursing, pharmacy, laboratory, and housekeeping teams.
- Patient Experience
- Ensure patients receive professional, courteous, and timely service.
- Handle patient complaints and resolve issues promptly.
- Monitor patient satisfaction and collect feedback.
- Ensure proper guidance and assistance for patients and attendants.
- Staff Management
- Monitor staff attendance, punctuality, and grooming.
- Coordinate staff duties and ensure adequate floor coverage.
- Support staff training and adherence to clinic procedures.
- Report operational issues and staff performance concerns to management.
- Quality and Safety
- Ensure cleanliness and hygiene across the clinic.
- Monitor compliance with infection-control and patient-safety protocols.
- Ensure emergency equipment and essential supplies are available.
- Report incidents and support emergency response procedures.
- Doctor Coordination




- Coordinate with consulting doctors regarding schedules and patient flow.
- Ensure consultation rooms are prepared before appointments.
- Monitor doctor availability and communicate delays to patients.
- Coordinate with reception to manage appointments efficiently.
- Documentation and Reporting
- Maintain daily floor-operation records and checklists.
- Monitor patient waiting times and service issues.
- Prepare daily operational reports for management.
- Escalate equipment breakdowns, supply shortages, and other issues.

Key Performance Indicators (KPIs)
- Patient waiting time and flow management.
- Patient satisfaction and complaint resolution.
- Staff punctuality and duty compliance.
- Clinic cleanliness and hygiene compliance.
- Doctor schedule coordination.
- Completion of daily operational checklists.
- Compliance with clinic SOPs and safety standards.

Qualifications
- Any degree; a healthcare or hospital management qualification is preferred.
- Experience in hospital, clinic, or healthcare operations is preferred.
- Good communication, leadership, and coordination skills.
- Basic knowledge of patient handling, healthcare documentation, and clinic operations.

Required Skills
- Team management and leadership.
- Patient relationship management.
- Problem-solving and decision-making.
- Time management and multitasking.
- Microsoft Excel and basic computer skills.
- Professional communication and interpersonal skills.

CONTACT : (phone hidden) Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Floor Manager (Tiruppur)
🏢 Apollo Clinic Tiruppur
📍 Tiruppur