: Service Floor Manager

Department: Service Department

Job Location: Pathanamthitta

Job Type: Full-Time

Job Summary

Aiswarya Wheels TVS is looking for a responsible and experienced Service Floor Manager to manage daily workshop operations, supervise service advisors and technicians, monitor job card progress, ensure timely vehicle delivery, and maintain high customer satisfaction. The candidate should have strong leadership, technical coordination, follow-up, and reporting skills.

Key Responsibilities

1. Workshop Floor Management

- Supervise daily workshop activities and ensure smooth workflow.
- Allocate service jobs to technicians based on workload and technical expertise.
- Monitor vehicle movement, job card status, and technician productivity.
- Ensure proper workshop discipline, cleanliness, safety, and tool management.
- Maintain effective coordination between service advisors, technicians, washing staff, and the service manager.

1. Job Card and Work Monitoring

- Ensure job cards are opened correctly with complete customer complaints and vehicle details.
- Monitor live job card status and maintain the floor register.
- Ensure technicians attend to vehicles promptly and complete jobs within the promised delivery time.
- Monitor pending jobs, additional work approvals, spare parts requirements, and delayed deliveries.
- Ensure customer approval is obtained before undertaking additional work.

1. Customer Satisfaction

- Ensure customer complaints are properly understood, communicated, and resolved.
- Coordinate with service advisors to provide timely updates to customers.
- Monitor service quality and ensure vehicles are delivered in satisfactory condition.
- Handle escalated customer complaints and coordinate corrective action.
- Ensure customer feedback is collected and service issues are addressed promptly.
- Monitor Google reviews and customer satisfaction performance.

1. Technician and Staff Management

- Supervise technicians, service advisors, washing staff, and other workshop personnel.
- Monitor attendance, punctuality, uniform, discipline, and productivity.




- Assign responsibilities and ensure proper coordination among team members.
- Identify training requirements and support improvement in technical and customer-handling skills.
- Ensure all employees follow company policies and service procedures.

1. Quality Control and Vehicle Delivery

- Ensure proper inspection and quality checks before vehicle delivery.
- Verify that customer complaints have been attended to and necessary repairs are completed.
- Coordinate road tests, final inspections, washing, and vehicle readiness.
- Ensure vehicles are delivered within the committed time.
- Coordinate with service advisors for bill explanation, customer handover, and delivery confirmation.
- Monitor repeat repairs, vehicle rework, and unresolved complaints.

1. Service Follow-Up and Customer Retention

- Ensure second-day follow-up calls are completed after service.
- Monitor customer feedback and take corrective action for negative responses.
- Coordinate preventive service follow-ups, periodic service reminders, and AMC-related activities.
- Ensure pending customer complaints are followed up until closure.
- Support customer retention and repeat-service improvement.

1. Service Revenue and Target Monitoring

- Monitor daily workshop performance and service revenue.
- Support achievement of labour revenue, workshop revenue, service volume, AMC, and periodic service targets.
- Monitor technician productivity, bay utilization, and vehicle turnaround time.
- Identify operational delays and implement corrective measures in coordination with the Service Manager.
- Coordinate spare parts availability to avoid unnecessary delays in service completion.

1. Reporting and Coordination





- Submit daily workshop reports to the Service Manager / Management.
- Report vehicle inflow, completed jobs, pending jobs, delayed deliveries, and customer complaints.
- Maintain accurate job card records, floor registers, and service-related reports.
- Coordinate with the head office for warranty approvals, technical support, and escalated issues.
- Ensure proper use of company software, including DNS, and timely updating of service records.
- Report operational issues and performance gaps to management without delay.

Required Qualifications and Skills
- Plus Two / Diploma / ITI / Degree in Automobile or Mechanical Engineering preferred.
- Experience in automobile service operations, workshop supervision, or service floor management is preferred.
- Good knowledge of vehicle servicing, job card procedures, and workshop workflow.
- Strong leadership, team coordination, and problem-solving skills.
- Good customer-handling and communication abilities.
- Basic computer knowledge and familiarity with service management software.
- Ability to manage multiple jobs and work in a target-driven environment.

Key Performance Indicators (KPIs)
- Daily vehicle inflow and job completion.
- Technician productivity and workshop efficiency.
- Timely vehicle delivery and reduced pending jobs.
- Customer satisfaction and feedback scores.
- Second-day follow-up completion.
- Reduction in repeat repairs and customer complaints.
- Service revenue and assigned target achievement.
- Proper job card documentation and reporting compliance.

What We Offer
- Attractive salary package based on experience and suitability.
- Performance-based career growth opportunities.
- Opportunity to develop leadership skills in the automobile service industry.
- Professional work environment.

Interested candidates can apply with their updated resume.

Company: Aiswarya Wheels TVS

Location: Pathanamthitta

Pay: ₹18,000.00 - ₹35,000.00 per hour

Perks

- Flexible schedule
- Leave encashment

Work Location: In person

📌 floor incharge (Pathanamthitta)
🏢 AISWARYA WHEELS
📍 Pathanamthitta