Job Title: Senior Engineering Manager

Location: Bangalore (Hybrid)

Experience: 12+ years designing/developing software, including 5+ years leading software engineering teams

Department: Engineering / Epic Development

Reports To: Director, Epic Development

Job Summary

As a Senior Manager, Software Engineering in Epic Development, you will lead multiple technical teams and provide expertise to develop and deliver industry-leading software solutions, tools, and platforms for Epic.

You will own outcomes across a cluster of Epic teams (spanning areas such as Epic Core, Epic Operations, Epic Accounting, Epic Infrastructure, Epic Interface, or Epic Policy), leading through a layer of Engineering Managers and Tech Leads rather than managing individual contributors directly.

You will balance hands-on technical credibility in micro frontend and micro backend (API) architectures with leadership of leaders

, ensuring strong execution, engineering quality, and alignment between India-based delivery teams and global Epic product and engineering goals.

Key Responsibilities

People Leadership & Team Management

• Recruit and coach high-performing software engineering teams across your area; support skill development and adoption of new technologies, including AI tools.

• Define expectations for responsible AI usage across multiple teams

, use AI to proactively interpret trends in delivery and quality, and share lessons learned across teams.

- Define and cascade goals so that teams deliver business results aligned to company objectives each year. • Support leaders and teams through change or uncertainty — communicating the benefits of change, addressing concerns, and enabling skill development.
- Provide input on financial decisions, including team compensation, within established guidelines. • Recruit, retain, coach, and develop a high-performing team of Engineering Managers, Tech Leads, and Senior Software Engineers.

Technical Leadership & Architecture

• Provide hands-on technical leadership in micro frontend and microservice-based architectures across the teams you own.

• Lead architectural decision-making for distributed, modular systems within Epic, in partnership with Epic Architecture.

- Ensure strong code review practices, technical ownership, and adherence to engineering standards across teams.

• Drive API scalability, performance, and reliability improvements at a multi-team level. • Support platform modernization and distributed system design across your area of Epic Development.

Planning, Delivery & Execution

• Collaborate with Product Management, Architecture,



and Engineering Leadership to support quarterly planning and produce accurate estimates.

- Identify and address issues impacting progress across teams; own solutions to operational challenges affecting one or multiple teams; escalate issues and trade-offs to Epic Development leadership to support decisions. • Anticipate potential blockers and monitor progress to proactively enable effective collaboration within and across teams.
- Maintain metrics, and identify and address blockers or dependencies to ensure continued progress across multiple teams; improve processes and share documentation; share insights with leadership to support capacity planning.
- Maintain system uptime, limit defects, and ensure production issues are addressed rapidly, with support from technology leadership.
- Strengthen test automation, CI/CD pipelines, and quality practices consistently across teams operating in Agile Scrum.

Cross-Functional Collaboration

- Inform and influence direct reports, peers, and leadership to ensure understanding, alignment, and effective collaboration.
- Confirm quarterly commitments with support from technology leadership when needed. • Recommend improvements to internal practices and documentation across teams.
- Communicate clearly with technical and non-technical stakeholders, including global Epic product and engineering counterparts.

Required Skills & Qualifications

Must Have (Global Job Framework – Senior Manager level)

- 12+ years of experience designing and developing software and/or solutions for internal teams.
- 5+ years leading software engineering teams to deliver new features and/or system enhancements, including experience leading through Engineering Managers or Tech Leads across more than one team.
- Degree in Computer Science, a related field, or an equivalent combination of education and experience.
- Advanced knowledge of software development methodologies, programming languages, cloud platforms, and software security.

- Proven knowledge of software development lifecycle practices and tools such as Jira and Confluence. • Ability to support planning and sizing to ensure accurate estimates across multiple teams. • Ability to address root causes of technical and operational issues.

• Demonstrated ability to hire, coach,



and develop technical teams

(not only individual engineers). Epic Engineering – Domain-Specific Must Haves

• Proven experience leading teams working on micro frontend and microservice architectures

. • Strong backend development skills with REST API design and development expertise. • Hands-on experience with:

◦ C# / .NET

◦ ReactJS

◦ TypeScript / JavaScript

◦ SQL Server

• Experience working in Agile Scrum environments across multiple squads.

Preferred / Positive to Have

• Experience with micro frontend frameworks and design patterns at scale.

• Familiarity with Git, Jira, Confluence

, and CI/CD tools (Jenkins, Azure DevOps, GitHub Actions).

• Experience building cloud-native applications

(AWS or Azure).

• Knowledge of Docker and Kubernetes

.

• Experience in insurance technology or SaaS products

.

• Background scaling teams in globally distributed environments

.

- Prior experience as an Engineering Manager within Epic Development who is ready for multi-team ownership.

Soft Skills (Very Important for This Role)

• Ability to lead through other managers

, not only through direct execution.

• Strong coaching and mentoring mindset, including coaching Engineering Managers. • Data-driven decision-making and accountability across multiple teams.

- Clear communication with diverse, global stakeholders.
- Adaptability to changing priorities and time zones.
- Collaborative leadership with timely decision-making, and the courage and compassion to address performance gaps.

Key Performance Outcomes

(Aligned to the Global Job Framework's Senior Manager Key Performance Outcomes, to Epic engineering)

- Engineering teams delivering new features or system enhancements in alignment with the Epic product roadmap; successful outcomes recognized and performance gaps addressed with courage and compassion.
- Technical solutions recommended and insights shared with technology and product management leaders to ensure team success; team members sharing knowledge to support each other with effective problem solving. • Metrics maintained and blockers or dependencies identified and addressed to ensure continued progress across multiple teams; processes improved and documentation shared; insights shared with leadership to support capacity planning.
- System uptime maintained, defects limited, and any production issues addressed rapidly with support from technology leadership.
- Team members and leaders working productively, with gaps addressed with courage and compassion, and building technical skills to ensure continued success.

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