The Engineer – IT will support and maintain production operator IT, cloud, and telecom infrastructure. The role includes resolving hardware, operating system, software, network, server, virtual machine, security, backup, access management, and voice-connectivity issues, as well as coordinating with operator IT teams and cloud service providers to maintain service availability.

Key Responsibilities

1. Operator IT Infrastructure & Security

- Attend to and resolve production hardware (HP, Dell, Lenovo, IBM) and network-related complaints.
- Resolve production operating system (Linux and Microsoft Windows) and software-related complaints.
- Coordinate server resource upgrades, including RAM and HDD.
- Configure web publishing/hosting on IIS Web Server.
- Monitor production server hardware health and alerts; maintain production asset data.
- Manage software and operating system licences, production server backups, user accounts, access permissions, and passwords.
- Submit URL whitelisting and firewall-opening requests to the Operator IT Team.
- Create VPN user IDs with the operator support team for Operations & Maintenance access.
- Apply server security patches, support closure of security audit findings, and perform OS hardening.
- Integrate with security platforms such as SIEM, ViPAM, LDAP, and FireEye.
- Perform pre-activity and post-activity sanity checks for planned telecom activities and confirm service functionality.
- Support operator-side platform changes, such as proxy and SMTP gateway migrations.
- Provide network-level troubleshooting using Wireshark and support IPsec VPN tunnels.

1. Cloud Infrastructure & Security

- Resolve production Linux, Microsoft Windows, and software-related issues in cloud environments.




- Coordinate virtual machine (VM) resource upgrades with the Cloud Service Provider.
- Configure web publishing/hosting on IIS Web Server.
- Monitor production VM health and alerts; maintain production VM asset data.
- Manage software and operating system licences, VM backups, user accounts, access permissions, and passwords.
- Submit firewall-opening requests to the Cloud Service Provider and create VPN user IDs with the provider for Operations & Maintenance access.
- Apply security patches to VMs, support vulnerability closure, and perform OS hardening.
- Perform pre-activity and post-activity sanity checks for planned activities and support cloud-provider platform changes. Provide Wireshark-based network troubleshooting and IPsec VPN tunnel support.

1. Telecom Infrastructure Support

- Support the Customer Desk in resolving customer call-connectivity complaints, including packet capture (pcap) and Wireshark trace analysis.
- Attend to and resolve E1/SIP media and channel-state complaints.
- Support voice-channel upgrades and E1 rearrangements as required.
- Submit call-routing requests to the Operator Switch.
- Monitor the health of production server voice circuits.

Education & Qualifications: Any degree or a three-year diploma.

Mandatory Skills / Certifications :

- Course completion or certification in Linux (RHCE) – mandatory.
- Course completion or certification in Computer Hardware Service – mandatory.
- Course completion or certification in Microsoft Windows Server Administration (MCSE/MCP) – mandatory.

Preferred / Optional Skills :
- Course completion or certification in Cisco Networking (CCNA/CCNP).
- Course completion or certification in DevOps.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Engineer IT (Kochi)
🏢 Nesa Software
📍 Kochi