- Candidate must have hands on experience with the BMC Helix Development (including Integration) and/or ITSM tools.
- Experience with BMC Remedy design, configuration, set up, development, support of BMC Helix.
- Extract & import foundational data as needed in support of ITSM application modules e.g. Incident, Change, Problem, SRM etc.
- Must have Experience in CMDB, should be able to create and customize classes as well as understand the CDM and its relationships.
- Experience developing, configuring and managing Spoon jobs.
- Configuration and customization of Asset Management.
- Hands on experience on enhancement of Remedy Applications with ability to modify existing workflows.
- Well versed with workflow objects and their customization.
- Must have carried out integration with third party applications using webservices, REST etc.
- Must be aware of best development practice in terms of quality and performance.
- Valuable to have knowledge of BMC Dashboard and PWA.
- Basic SQL Knowledge.
- Document and analyze user and functional requirements and translate into technical requirements.
- Self starter and good decision making skills.
- Good verbal and written communication skills.
- Customer interface Experience & excellent analytical and troubleshooting skills.
- Good understanding of ITIL concept.
- Ability to work in a high pressure environment, meet deadlines, and simultaneously develop, deploy and coordinate multiple projects