Job Location: DLF Corporate Towers, Moti Nagar, New Delhi

Experience: 1–3 Years

Employment Type: Full time, On-site

Working Hours: 10:00 AM – 6:30 PM | 6 Days a Week (1 Saturday Off)

Salary: As per industry standards and experience

Job Overview

Colors Queen is looking for a detail-oriented and proactive E-commerce Executive – Return Management to manage daily orders, shipment coordination, returns, refunds, and related marketplace operations across Amazon, Flipkart, and Nykaa etc B2B and B2C platforms The candidate will be responsible for ensuring accurate and timely order processing, coordinating with warehouse and logistics teams, managing return-related issues, and maintaining proper operational records.

1. Returns & Refund Management

- Handle customer returns, replacements, refunds, and Return to Origin (RTO) cases.
- Track return shipments and coordinate with the warehouse team for returned stock verification.
- Identify damaged, missing, incorrect, or incomplete product returns and raise claims with marketplaces.
- Monitor refund status and follow up on pending return-related cases.
- Ensure returned products are properly recorded and inventory is updated accordingly.
- Analyse return reasons and help reduce avoidable returns and operational losses.

2. Marketplace Operations





- Work on Amazon Seller Central, Flipkart Seller Hub, Nykaa seller portals, and related order management systems.
- Monitor order status, delivery performance, cancellations, and return requests.
- Resolve order-related operational issues within prescribed timelines.
- Ensure compliance with marketplace policies and standard operating procedures.

4. Inventory Coordination

- Maintain accurate records of dispatched, returned, damaged, and cancelled products.
- Coordinate with the inventory and warehouse teams to update stock records.
- Identify discrepancies between physical stock and marketplace inventory.
- Ensure returned products are reconciled before being added back to available inventory.

5. MIS & Reporting

- Prepare daily reports on orders processed, pending dispatches, cancellations, returns, refunds, and RTOs.
- Maintain trackers for return claims, replacements, and unresolved customer issues.
- Update order and return records accurately in Excel or internal systems.
- Share regular operational updates with the reporting manager.
- Ability to manage multiple orders and resolve operational issues within deadlines.

Email resume at [email protected] , Whats app : (phone hidden)

📌 E-commerce Executive – Return Management (Delhi)
🏢 Colors Queen
📍 Delhi