JOB DESCRIPTIONPosition: Duty Manager

Department: Front Office / Operations

Reports To: HOD/ General Manager

Location: Alagoa Resort, Betalbatim, Goa

Job Summary The Duty Manager is responsible for overseeing the day-to-day operations of the resort, ensuring smooth coordination between departments, maintaining guest satisfaction, handling guest complaints, and ensuring that all hotel services operate efficiently. The Duty Manager acts as the management representative on duty and ensures compliance with company policies, service standards, and safety procedures.

Key Responsibilities

- Guest Relations and Satisfaction
- Welcome and assist guests, ensuring a pleasant and comfortable stay.
- Handle guest complaints, requests, and feedback promptly and professionally.
- Ensure timely resolution of guest concerns and escalate serious issues to senior management.
- Monitor guest satisfaction and maintain high service standards.

Daily Operations

- Supervise daily resort operations and ensure all departments function smoothly.
- Coordinate with Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Security.
- Conduct regular property rounds to check cleanliness, maintenance, and service standards.
- Ensure proper handover of duties and communicate important updates to the next shift.

Staff Supervision

- Monitor staff attendance, grooming, punctuality, discipline, and performance.
- Ensure adequate staffing and proper deployment during each shift.
- Guide employees in handling operational issues and maintaining professional conduct.
- Report staff-related concerns and disciplinary matters to the concerned HOD or management.

Front Office and Administration

- Monitor check-in, check-out, room allocation,



and special guest arrangements.
- Ensure accurate communication of room status and guest requirements.
- Verify that operational reports, logbooks, and shift handover records are maintained.
- Assist in coordinating VIP arrivals, group bookings, and special events.

Safety and Security

- Ensure compliance with resort safety, security, hygiene, and emergency procedures.
- Respond promptly to emergencies, accidents, medical situations, and guest safety concerns.
- Coordinate with Security, Maintenance, and emergency services whenever required.
- Report incidents to management and ensure proper documentation.

Quality and Cost Control

- Monitor service quality and ensure adherence to resort standards and SOPs.
- Identify operational issues and recommend corrective actions.
- Monitor wastage, misuse of company property, and unnecessary operational expenses.
- Ensure proper handling of guest valuables, lost-and-found items, and company assets.

Reporting and Communication

- Prepare and submit daily duty reports, incident reports, and guest feedback summaries.
- Communicate key operational matters to the General Manager and concerned HODs.
- Ensure that pending guest requests and operational issues are followed up until resolved.
- Perform any other duties assigned by management in the interest of the resort.





Qualifications and Experience
- Graduate in Hospitality Management, Hotel Management, or a related field preferred.
- Minimum 2–3 years of experience in hotel or resort operations, preferably in a supervisory role.
- Previous experience in Front Office or Guest Relations will be an advantage.
- Good knowledge of hotel operations, guest service standards, and hospitality procedures.
- Preference to candidates currently in or from Goa.

Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong leadership, decision-making, and problem-solving abilities.
- Ability to handle guest complaints and difficult situations professionally.
- Good coordination and multitasking skills.
- Knowledge of hotel management systems and MS Office.
- Ability to work in shifts, including weekends and public holidays.
- Professional grooming, positive attitude, and customer-focused approach.

Key Performance Indicators (KPIs)
- Guest satisfaction and complaint resolution.
- Compliance with resort service standards and SOPs.
- Smooth coordination between departments.
- Accuracy of reports and shift handovers.
- Staff discipline and operational efficiency.
- Effective handling of emergencies and guest concerns.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Food provided

Experience:
- Front office Executive or Duty Manager: 1 year (Required)

Language:
- English (Required)
- Hindi (Required)

Location:
- Goa, Goa (Required)

Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

📌 Duty Manager (Goa)
🏢 Alagoa Resorts and Villas
📍 Goa