DUTIES AND RESPONSIBILITIES • Supporting HODs at peak times within their departments to ensure a smooth running guest experience.

- To support the General Manager with daily tasks and checks.
- Attend and contribute to any meetings as required or arrange a suitable person to deputise.
- To be adaptable in all departments across the resort.
- To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
- Offering support to HODs when it is needed.
- Walking around the resort ensuring everything is running as it should be, reporting any issues noticed.
- Ensuring guests are enjoying their visit.
- Assisting guests with any issues/problems or requests they may have.
- Communicating with all departments to maximise communication across the resort.
- Ensuring the correct daily checks and paper work is filled out.




- Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance.
- Have knowledge of the resort, what we offer and timings of facilities opening/closing.
- To establish corporate business opportunities within the resort, for room business and spa business. Support other corporate sales activities in the resort.
- Attend training courses as required.
- Comply with all Company Policy and Procedures • Any other reasonable tasks allocated by the Senior Management Team.
- Undertaking Duty Manager Responsibilities.
- Taking overall control/responsibility for guest experience across the resort.

📌 Duty Manager (North Goa)
🏢 Kings Mansion
📍 North Goa