– DUTY OFFICER

Department: Operations

Industry: Public Transport / Bus Transportation

Reporting To: Depot Manager / Operations Manager

Job Location: Bus Depot / Assigned Operational Location

Employment Type: Full-Time / Shift-Based

1. Job Purpose

To ensure the smooth, protected, and punctual operation of public transport buses by monitoring daily schedules, managing driver and captain availability, coordinating bus deployment, tracking trips, and addressing operational issues in real time to minimize trip loss and maintain service reliability. 2. Key Roles and Responsibilities

A. Daily Bus Operations

Ø Ensure buses are deployed from the depot as per the approved duty roster and operational schedule.

Ø Monitor scheduled trips, departure timings, arrival timings, and route adherence.

Ø Ensure maximum fleet utilization and minimize trip cancellations and trip loss.

Ø Coordinate with the control room, depot team, maintenance team, and field staff for uninterrupted operations.

Ø Monitor GPS/ITMS tracking and report deviations, delays, and unauthorized route changes.

B. Driver / Captain Management

Ø Ensure drivers/captains report for duty on time and are available as per the duty roster.

Ø Verify attendance, duty allocation, fitness for duty, and required operational documents.

Ø Arrange replacement drivers/captains in case of absenteeism or emergencies, following approved procedures.

Ø Monitor duty hours, rest periods, overtime, and compliance with applicable driving-hour and safety requirements.

Ø Report late reporting, unauthorized absence, misconduct, and other disciplinary issues to the Depot Manager.

C. Fleet and Maintenance Coordination

Ø Verify bus availability and roadworthiness before deployment in coordination with the maintenance team.

Ø Immediately report breakdowns, defects, accidents, and other technical issues.





Ø Coordinate replacement buses and recovery arrangements to minimize service disruption.

Ø Maintain records of buses under repair, buses awaiting inspection, and buses unavailable for operation.

Ø Ensure that buses are dispatched only after the required safety checks and clearance.

D. Reporting and Documentation

Ø - Prepare and submit daily operational reports, including:

Ø - Scheduled trips versus operated trips.

Ø - Trip loss and reasons for cancellation.

Ø - Bus deployment and fleet availability.

Ø - Driver/captain attendance and absenteeism.

Ø - Breakdown, accident, and delay reports.

Ø - Route deviations and passenger grievances.

Ø - Maintain duty registers, vehicle movement records, handover registers, and incident logs.

Ø - Update operational data in the designated MIS, GPS, or ITMS platform.

Ø - Immediately escalate critical operational issues to the reporting manager.

E. Discipline and Coordination

Ø - Ensure staff follow reporting times, assigned duties, uniform requirements, and workplace discipline.

Ø - Coordinate with security, maintenance, HR, and administration for day-to-day operational requirements.

Ø - Conduct proper shift handovers and communicate pending issues to the incoming Duty Officer.

Ø - Perform any other operational responsibilities assigned by the reporting manager.

1. Key Performance Indicators (KPIs)

Ø - Reduction in trip loss and trip cancellations. Ø - Timely bus departure and schedule adherence.





Ø - Fleet availability and utilization.

Ø - Driver/captain attendance and duty roster compliance.

Ø - Timely reporting of breakdowns and operational incidents.

Ø - Accuracy and timely submission of daily MIS reports.

Ø - Compliance with operational SOPs.

Ø - Timely escalation of operational issues.

1. Qualification and Experience

Ø - Education: Graduate preferred; candidates with relevant transport operations experience may also be considered. Ø - Experience: 1–3 years of experience in bus operations, fleet management, transport coordination, or control room operations preferred.

Ø - Experience in public transport, electric bus operations, or GPS/ITMS monitoring will be an added advantage.

Ø - Basic computer knowledge, including MS Excel, email, and operational reporting.

1. Required Skills and Competencies

Ø - Strong coordination and communication skills. Ø - Ability to manage multiple operational activities simultaneously.

Ø - Quick decision-making and problem-solving ability.

Ø - Knowledge of vehicle deployment, duty rosters, and trip scheduling.

Ø - Basic understanding of fleet maintenance and road safety.

Ø - Ability to work in rotational shifts, including early mornings, nights, weekends, and holidays as required.

Ø - High level of discipline, accountability, and operational alertness.

1. Authority and Accountability

The Duty Officer is responsible for executing approved operational plans, coordinating bus and staff deployment, maintaining accurate operational records, and escalating deviations or emergencies to the reporting manager. Any changes to approved schedules, duty allocations, or operational decisions must follow company procedures and the applicable approval hierarchy. Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Duty Officer (Cuttack)
🏢 PROGRESSIVE ODISHA PRIVATE
📍 Cuttack