Job Title: Director / Senior Director Technical Learning

The role requires a strategic learning leader with strong experience in technical and domain learning, capability development, digital learning, learning transformation, and workforce readiness, preferably within US Healthcare Revenue Cycle Management (RCM).

The incumbent will partner with Operations, Quality, Process Excellence, Technology, HR, and Client teams to build scalable learning solutions that accelerate proficiency, improve domain and process knowledge, strengthen workforce capability, and positively impact quality, productivity, and overall business outcomes.

Key Responsibilities

- Lead the Technical Learning function across multiple US Healthcare RCM processes, business units, and client accounts.
- Develop and execute an enterprise-wide Learning and Capability Development strategy aligned with business growth, operational priorities, technology transformation, and evolving skill requirements.
- Establish structured learning frameworks and academies across RCM domains such as Patient Access, Eligibility & Benefits, Authorization, Coding, Billing, Payment Posting, Rejections/Denials, AR, and Collections.
- Build competency-based learning journeys covering new-hire training, process training, cross-skilling, upskilling, refresher training, and leadership capability development.
- Establish robust training governance, including curriculum standards, certification frameworks, knowledge assessments, trainer accreditation, content governance, and periodic learning effectiveness reviews.
- Drive the transition from instructor-dependent training to scalable digital and blended learning models, incorporating self-paced learning, simulations, scenario-based learning, microlearning, and virtual learning.
- Partner with Technology and business teams to leverage AI, automation, learning platforms, and digital tools to personalize learning, accelerate content development, improve knowledge accessibility, and strengthen learner engagement.
- Develop structured proficiency and certification frameworks to ensure employees demonstrate required knowledge and skills before transitioning into production or advanced roles.
- Establish learning effectiveness measures using models such as Kirkpatrick, while connecting training outcomes to operational indicators including quality, productivity, speed-to-proficiency,



knowledge retention, and process performance.
- Build strong learning analytics and governance dashboards to track training completion, assessment scores, certification, proficiency, learning effectiveness, skill gaps, and business impact.
- Partner with Quality and Operations to use audit findings, error trends, RCA, client feedback, and performance data to identify training needs and develop targeted learning interventions.
- Drive knowledge management and standardization by establishing centralized repositories for learning content, SOPs, process updates, best practices, assessments, and technical knowledge.
- Build a structured Train-the-Trainer and SME development framework to strengthen facilitation, technical expertise, coaching capability, and consistency of learning delivery.
- Lead skills and competency assessments across the organization to identify capability gaps and develop targeted reskilling and upskilling strategies.
- Build future-ready capabilities in emerging areas such as AI, automation, analytics, digital operations, process excellence, and evolving healthcare RCM practices.
- Partner with Operations during new client transitions and process migrations to develop training plans, knowledge-transfer frameworks, readiness assessments, certification criteria, and production-readiness mechanisms.
- Represent Technical Learning in client governance, business reviews, audits, transitions, and senior leadership discussions, demonstrating the impact of learning on business performance.
- Drive continuous improvement of learning programs using learner feedback, assessment performance, operational outcomes, quality trends, and stakeholder feedback.
- Develop and mentor Learning Managers, Trainers, Instructional Designers, SMEs, Content Developers, and Digital Learning professionals, building a robust pipeline of learning leadership talent.

Business & Learning Excellence

- Establish a Learning Excellence framework focused on standardization, scalability,



digital adoption, learner experience, and measurable business outcomes.
- Build an enterprise Skills Architecture / Competency Framework that provides visibility into current capabilities, skill gaps, proficiency levels, and future workforce requirements.
- Drive learning process excellence by reducing training cycle time, improving speed-to-proficiency, increasing first-time certification, and minimizing dependency on classroom-based training.
- Establish mechanisms to measure the business impact and ROI of learning interventions, connecting capability development with quality, productivity, attrition, rework, revenue protection, and customer outcomes.
- Create a culture of continuous and self-directed learning, encouraging employees to take greater ownership of their professional, technical, and leadership development.
- Partner with senior leadership to develop annual and multi-year capability roadmaps aligned with organizational transformation, client requirements, technology adoption, and future skill needs.

Leadership Mandate Own the Technical Learning and Capability Excellence agenda by integrating domain expertise, digital learning, skill development, learning analytics, AI-enabled learning, and business transformation to build a scalable, future-ready workforce and deliver measurable improvements in operational performance.

Suggested Experience & Qualifications

- 15+ years of experience in Learning & Development, Technical/Domain Training, Capability Development, Operations Excellence, or related functions, with significant leadership experience.
- Strong understanding of US Healthcare RCM and its key processes is highly preferred.
- Demonstrated experience leading large-scale learning transformation and capability-building programs.
- Experience with digital learning, LMS/LXP ecosystems, instructional design, learning analytics, AI-enabled learning, and knowledge management.
- Strong ability to translate operational and quality performance data into targeted capability-development interventions.
- Experience managing senior learning leaders and multidisciplinary teams across locations/functions.
- Strong stakeholder management and executive communication skills, including experience working with Operations, Quality, HR, Technology, and Client leadership.

📌 Director Technical Learning (Chennai)
🏢 Coronis Ajuba Solutions
📍 Chennai