Job Overview

We are seeking an experienced digital product qualified to lead the strategy, development, delivery, and ongoing optimisation of customer-facing mobile applications. The role requires strong product ownership, technical understanding, stakeholder management, and experience managing complex digital platforms throughout their lifecycle.

The ideal candidate will combine customer experience expertise with technical product knowledge to drive product adoption, operational excellence, and measurable business outcomes.

Key Responsibilities

Product Strategy and Ownership

- Define and manage product vision, roadmaps, feature priorities, and business outcomes for mobile applications.
- Translate business objectives and customer needs into product requirements, user stories, acceptance criteria, and measurable deliverables.
- Manage product backlogs, sprint planning, release schedules, dependencies, and delivery priorities.
- Lead product discovery, refinement, demonstrations, reviews, and stakeholder alignment.
- Oversee user acceptance testing, business readiness, release approvals, and post-launch improvements.

Mobile Application Delivery and Technology

- Guide the development and enhancement of iOS and Android applications.
- Work closely with UX/UI designers, developers, architects, QA, DevOps, and backend engineering teams.
- Coordinate integrations involving APIs, CRM, ERP, payment gateways, authentication, content platforms, and analytics systems.
- Ensure product requirements address performance, scalability, security, privacy, accessibility, and device compatibility.
- Monitor application performance, crash reports, availability, and technical quality using relevant monitoring tools.
- Coordinate application releases, app-store submissions, deployment readiness, and rollback planning.

Customer Experience and Product Optimisation

- Improve digital customer journeys, including discovery, enquiries, onboarding, documentation, payments, service requests, and ongoing engagement.




- Use customer research, behavioural analytics, feedback, and experimentation to identify product improvements.
- Define and monitor KPIs such as adoption, retention, conversion, feature usage, task completion, application reliability, and customer satisfaction.
- Drive product launches, user education, adoption initiatives, and continuous improvement.

Operations and Partner Management

- Manage external delivery partners and coordinate internal teams to ensure delivery quality and accountability.
- Monitor service levels, incident resolution, support performance, recurring defects, and root-cause analysis.
- Coordinate incident response, escalations, stakeholder communications, and permanent corrective actions.
- Conduct regular product and service reviews, track risks, and drive resolution of delivery and operational issues.
- Manage technical debt, platform upgrades, security remediation, and ongoing product sustainability.

Stakeholder and Performance Management

- Collaborate with business, technology, operations, customer service, and leadership teams.
- Maintain transparent reporting on roadmap progress, delivery milestones, risks, adoption, and realised business value.
- Balance business priorities with customer needs, technical constraints, security requirements, and operational stability.

Requirements
- Bachelor's degree in Business, Technology, Computer Science, Engineering, or a related discipline.
- 8–12 years of experience in digital products, business technology, or customer experience, including at least 5 years in a Product Owner, Product Manager,



or equivalent mobile product leadership role.
- Mandatory experience in real estate, property development, property portals, community management, or PropTech.
- Proven experience owning large-scale mobile applications from strategy and discovery through development, launch, optimisation, and live operations.
- Strong understanding of Agile delivery, backlog management, roadmap planning, release governance, and product analytics.
- Working knowledge of React Native, iOS and Android delivery, APIs, backend services, cloud platforms, and enterprise integrations.
- Familiarity with technologies such as Java Spring Boot, Node.js, .NET, SQL, AWS or Azure, and headless CMS platforms.
- Understanding of CI/CD, application security, automated testing, monitoring, crash analytics, and production support.
- Experience managing offshore teams or managed-service partners, including delivery milestones, SLAs, KPIs, and service reviews.
- Strong stakeholder management, communication, analytical, negotiation, and decision-making skills.

Preferred Qualifications
- Experience in UAE or GCC real-estate markets.
- Experience with Firebase, New Relic, AWS CloudWatch, enterprise CRM/ERP platforms, and mobile analytics.
- CSPO, PSPO, SAFe POPM, or equivalent product ownership certification.
- Postgraduate qualification or relevant UX, analytics, or customer experience certification.
- Familiarity with ITIL, incident management, problem management, and change and release management.

Ideal Candidate The ideal candidate is customer-focused, commercially minded, technically proficient, and comfortable leading multidisciplinary teams and external partners. They should demonstrate strong ownership, structured problem-solving, sound prioritisation, and the ability to deliver measurable outcomes while maintaining product quality and operational stability. Pay: ₹3,000,000.00 - ₹3,500,000.00 per year

Work Location: In person

📌 Digital Product Professional (Whitefield)
🏢 Cybic Technologies
📍 Whitefield